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Manager III, Risk Investigations, Buyer Risk Investigations
Job Description :
Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online What kinds of processes and systems would you build to maximize customer satisfaction Amazon is seeking a Leader who is passionate about Operations, has bias for action, and has experience leading large teams working in global 24X7 environments
The selected candidate will manage a team of managers and risk investigators ( team of 200 employees). Will analyze key levers of decision accuracy defects and proactively take action to eliminate root cause performance defect and maintain trust in transaction on Amazon platforms.
Accountable for independent discretion based decisions, involving trade-offs with significant bottom-line impact. Should be able to understand and reduce non value add costs for the team.
Sets goals and is responsible for improvements in specific metrics for fraud prevention, user experience, and increased perception of safety for the site.
Accountable for Managing Business level escalations - with Customer interaction and reporting to Senior level Leadership in Amazon.
Basic Operations: The candidate needs to be able to drive results as in a production environment. Will be answerable to teams across sites and must lead the team and stakeholders towards meeting the operational metrics of quality, productivity and service levels.
Will be responsible for setting the goals and vision for the function(s) operating under the candidate. Should be able to head projects with various stakeholders that influence not only the team but the larger payment risk group.
People management: The Operations Manager would be responsible in creating mechanisms for employee growth and development. This would mean enabling the next level managers in creating succession plans and talent development. Will be an integral part of hiring people for the team, and other global functions within Amazon.
Process Improvements: As an Operations Manager, the candidate would need to drive innovation within the team, such that operational inefficiencies can be removed and existing procedures/SOPs be enhanced. Should be able to identify and lead projects across various teams, develop new metrics and drive creation of new tools for the same.
Networking: As an Operations Manager, there would be multiple internal and external stakeholders to interact with. The incumbent will have to drive common goals across various teams and set up effective communication across those teams.
Basic Qualifications :
13+ years' experience in operations management
6+ years of people management experience
Experience interpreting data to make business recommendations
Relevant experience of managing large teams ( 150
Should know how to articulate, both in documentation and speech.
Quality initiative skill - Six Sigma or any other equivalent process improvement toolkit
Extensive relevant operations industry experience (12 years above)
Track record of driving Change and Innovation
Ability to understand and manage complex systems
Should be highly data driven. Able to source and analyze data to drive business strategies and decisions.
Coaching and leadership skills that bring out the best of the team
Preferred Qualifications :
Candidates with experience of managing large teams with multiple managers in Risk Management space.
Knowledge of Workforce Management Practices
Exposure of working in a matrix environment