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Associate Operations Manager

Job Summary:

The Operations Manager will plan and oversee the daily operations of the organization to ensure goals and objectives are achieved.

Supervisory Responsibilities

· Plans, assists in hiring and training new employees

· Organizes and oversees the schedules and work of assigned staff

· Conducts performance evaluations that are timely and constructive

· Handles discipline and termination of employees as needed and in accordance with company policy

· Assists in defining and maintaining KRA and KPI

· Managing personnel and Program level metrics


· Plans and organizes daily huddles activities related to production and operations

· Measures productivity by analyzing performance data, financial data, and activity reports.

· Managing client relationships with CSAT, gap analysis, and managing tail metrics.

· Coordinates with other support departments such as human resources, finance, and logistics to ensure successful production operations.

· Managing logistics of devices that are shipped to the students and timely follow-up with the shipping vendor and renegotiating prices.

· Determines labor needs to meet production goals.

· Assists with budget preparation for the operations unit.

· Coordinates with marketing and sales departments for inside sales team and working with sales team from functional duties.

· Assists with, or prepares and updates, organizational operations manual and policies.

· Performs other related duties as required.

Required Skills/Abilities

· Excellent managerial and supervisory skills.

· Extensive knowledge of operations and production management

· Excellent organizational skills and attention to detail.

· Excellent written and verbal communication skills.

· Proficient in Microsoft Office Suite or similar software.

Education and Experience

· Bachelor's degree in Business Management, Business Administration, or related field required; M.B.A. preferred.

· Five years of related experience required managing at least 150 FTEs is a MUST

bangalore, KA, IN