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Salesforce Marketing Cloud Specialist

Imagine a world where people are delighted by their healthcare experience. The ResMed team is taking giant strides towards making this a reality. As part of the Asia LatAm Growth Markets team we are looking to solve unique and exciting challenges utilizing technology and connected solutions to impact over a billion people. We have an innovative 30 year history as global leading medical pioneers but now is the time to continually push boundaries, innovate in new spaces and help improve people's health on a large scale.

Let’s talk about the team

We’ve recently formed a Digital and Consumer Creation team that is dedicated to driving consumer focused solutions and pathways across the region at scale and speed. We’re an extremely diverse team, with team members across many markets in APAC and Latin America. This is our strength - because we can build very diverse solutions and experiences for all consumers. We’d love to hear from you if you are comfortable with ambiguity, passionate about disrupting the healthcare and sleep industry, and are energized by diverse teams and changing the lives of 1 billion people!

Let’s talk about the role

  • Role is open for : Hyderabad, Chennai, Bangalore, Delhi + Other Metro Cities
  • Work in coordination with business units to understand platform requirements and advise on how requirements can best be accomplished. Create workflows, templates and automated processes to run email, OTT and SMS campaigns efficiently within Marketing Cloud.
  • Write AMPscript when needed for email personalization and advanced dynamic content.
  • Extensive knowledge of how to trigger/automation processes for Marketing Cloud compatibility to create seamless customer experiences across every touch-point including email, mobile, advertising, the web, direct mail, sales, commerce, and service.
  • Providing support to digital marketing team in all regions across Asia and LATAM to resolve issues with Marketing Cloud and related applications. Configure complex journey builds.
  • Monitor performance and maintain the Marketing Cloud system according to business requirements.
  • Create, modify, and update Reports, Dashboards, objects, fields, etc. for all business stakeholders.
  • Perform day-to-day administration, configuration, and troubleshooting of our Salesforce Marketing Cloud environment.
  • Create and manage users; maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules, and Security).
  • Research and recommend innovative and possible automated approaches for system administration tasks.
  • Liaison with cross-functional teams to seek approval for deployment. Understanding of data segmentation and MCC. Collaborate and train other team members.

Let’s talk about you

(Qualifications/experiences that are an absolute must for the position)

  • Bachelor’s degree in Business, Computer Science, or a related analytical field.
  • 2-4 years developing and executing emails and CRM campaigns using Salesforce Marketing Cloud.
  • Proficient in writing SQL, AMPScript and handling Marketing Cloud. Good knowledge of HTML and CSS.
  • Experience in marketing analytics, data analysis, reporting or consumer insights;
  • Knowledge of best practices in email marketing, marketing automation and customer retention, as well as the ability to communicate them to others; Highly detail-oriented analytical approach and can suggest ways to improve;
  • Ability to work autonomously with little guidance and meet project deadlines;
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels Excellent organizational skills Ability in problem-solving and negotiation


(Qualifications/experiences that are preferred for the position)

  • Salesforce Marketing Cloud Email Specialist / Administrator Certificate

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!

delhi, DL, IN