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Business Development and Customer Service Manager

Objectives of this role
Manage both our existing sales pipeline and the development of new business opportunities
Take a lead role in developing new-business proposals and presentations that create and nurture opportunities and partnerships
Identify trends and customer needs, building a sales pipeline for short/medium/long term in accordance with targets
Monitor and evaluate industry trends and customer drivers, and meet regularly with management and stakeholders to discuss strategy
Manage proposal response process
Generate new leads, identify and contact decision-makers, screen potential business opportunities, select deals in line with strategies, and facilitate pitch logistics
Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company
Support deal structure and pricing with business-value analysis, and negotiate prices for proactive bids and proposals
Maintain and share professional knowledge through education, networking, events, and presentations
Proactively manage customer grievances and provide resolutions
Skills and qualifications
Successful track record in B2B sales and negotiation
Excellent verbal and written communication skills
Experience in sales techniques
Proven ability to plan and manage resource
Ability to multi-task, prioritise, and manage time effectively.
If you are interested, kindly send me your updated resume at (HIDDEN TEXT) along with below mentioned details:
Years of Experience
Present CTC
Expected CTC

mumbai, MH, IN