Onboarding Product Manager
The Onboarding Product Management Team is transforming the client onboarding experience by transforming the Client's digital engagement with Citi. The team's focus is to decrease Client end-to-end Onboarding time, and improve overall Client Experience by delivering a consistent, seamless Omni channel onboarding experience. The team takes a data driven approach to enhancing and changing Citi's digital model, ultimately shifting how we bank the world's largest businesses. In an age of digital disruption where companies are constantly adapting, it is necessary to create an impactful and agile infrastructure for our Clients. We have reduced Client onboarding cycle times from weeks to days by integrating Citi platforms, utilizing straight through processing, and rationalizing our current processes.
On our immediate agenda, we are looking to leverage Omni Channel Onboarding capabilities to enable faster and easier access to TTS products and services . The group is embarking on many transformational initiatives at fast pace, and requires a highly motivated individual who is able to combine strong Product Management and Data Insights . The individual in this role will utilize his or her resources to architect and lead Omni Channel Onboarding capabilities to onboard, maintain, view and offboard client activities with broad knowledge of TTS products, Client Journey maps & use cases, Presentment of digital store front of TTS products, UX, Dashboards and the ability to work with clients and cross functional teams across Sales, product, implementations and operations.
The Onboarding Product Manager role requires a strategic, impact focused, enthusiastic and innovative individual who has a passion for change, strives to deliver impact for our clients, and can build strong relationships with partners and stakeholders. The successful candidate will have experience in TTS onboarding automation, designing and implementing self-service online banking portals and communicating effectively with partners having varying levels of tech expertise. Important aspects of the role include building product roadmaps, orchestrating delivery across partner product teams and owning responsibility for the end-product. Additionally, given the high-profile nature of the team's work, the ideal candidate would enjoy working in an ambiguous and fast-paced environment, and possess exceptional drive and energy.
Drive product and proposition development, road map, concept to implementations, communication, and product management
. Define the strategic vision for the ideal omni-channel (Sales, self-service/portal, API, mobile etc.) client onboarding , post-boarding, and offboarding digital experience for the future
. Translate concepts into designs that illustrate simplicity, despite complexity of the system
. Apply strategic thinking to design and deliver innovative end-to-end client experiences that optimize among client needs, business goals, and technological realities across platforms
. Liaise globally with Product Sales, Account Managers, Product Managers, Implementations, Operations and Technology development teams, Clients and build relationships with internal and external teams
. Identify client pain points through review of internal and Client-facing processes, internal processes, and Client feedback
. Perform ongoing data insights on the execution and effectiveness of onboarding processes, including root cause analysis to understand required process changes to improve Client experience and outcomes leverage data assets to speed up client onboarding
. Create compelling presentations that communicate and/or sell the product vision, strategy, roadmap, status and KPI performance to a diverse audience including customers and management
. Track industry trends and adoption, fin-techs, competition, and industry groups to know which products/solutions excel and which are defining the future. Appropriately assess risks of business decisions, demonstrate particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
. 7+ years of leadership experience in delivering high-volume, high-profile or award-winning web sites or products preferably experience with building transaction banking portals , embedded finance for Corporate, FI , Public Sector and Fintech clients
. Knowledge of Cash Management, Account Opening, KYC processes is an added advantage
. Proven track record in setting a vision for great customer experiences, inspiring others to get behind the vision, and ultimately delivering products and services that are known for their delightful experience and ease of use
. Experience in business process reengineering and digital transformation
Deep knowledge of user experience methods, innovation, ideation, storytelling, prototyping, design frameworks, concept visualization, problem-framing skills and design principles
. Excellent customer intuition demonstrated success in creating innovative and user-friendly digital services and customer-facing features
. Experience in e-commerce, web-based technology products and/or payment services
. Understanding and practice with product management methodologies, especially those that support agile software development environments
Job Family Group: Product Management and Development
Job Family:Product Management
Time Type:Full time
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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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