Product Copy Team Lead

More About the Product Copy Team Lead Opportunity:

This is a fixed term role covering maternity leave for 12 months.

At AO, we’re passionate about helping our customers find amazing electricals for their home - and this journey starts with our incredible online content.

As a Product Copy Team Lead you’ll play an important role in shaping content across our core web pages, bringing our tech categories to life and making the shopping journey as easy as possible for customers.

We have an important job of turning the technical and complicated into friendly, easy-to-understand content, so you’ll need to be passionate about tech, super-creative and be able to keep your content varied and full of personality. You’ll need to be innovative and driven to help create industry-leading, game-changing copy that’s in line with the brand tone of voice. And you’ll be responsible for ensuring the Copy Team follow these same standards. You’ll also need to be organised to ensure work is delivered on time by yourself and other team members, and report on deadlines and progress as required.

Here's What You Can Expect To Be Doing As Our Product Copy Team Lead:

• Responsible for the delivery and development of product copy for our tech categories
• Responsible for core journey content - using informed data and insights to create an effortless customer experience that maintains a balance between practical instruction and brand personality within the messaging execution.
• Lead messaging innovation by identifying key creative opportunities within our workstreams or briefing in requests to other departments.
• Working closely with teams around the business to complete regular BAU work and ensure projects meet deadlines.
• Be the first point of contact for the Copywriters in your area - build strong working relationships, help them to progress their writing and inspire them to think creatively.
• Ensure our content is consistent across the site - be the guardian of tone of voice within product and UX copy.
• Also, be the guardian of content quality within the team - ensuring the copywriters are working to the highest standards.
• Be proactive, but work closely with the Copy Manager to collaborate on ideas.

A Few Things About Our Product Copy Team Lead:

• Qualification in English Language / Marketing or another relevant subject.
• At least 3 years’ experience in a copy-related role, ideally in an e-commerce business.
• Team lead experience.
• Hardworking and ambitious.
• Excellent communicator.
• Highly organised and proactive.

Why Choose AO:

Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.

With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.

We keep things simple. We say things like "treat every customer like they’re your gran” and “make decisions your mum would be proud of" because we’re personal and act with integrity – every day in every action.

Great People Deserve Great Things:

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.

• 25 days holiday (Excluding Bank Holidays)
• At least 5% contribution pension scheme*
• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.

Click ‘Apply’ now to join our family and find out more about the Product Copy Team Lead role.