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Customer Success Manager - German Speaker

My client, a leading software organization is seeking a talented, results-oriented, energetic, and highly motivated individual to join our Customer Success Team. The success is driven by the ability to establish an enterprise-wide Application Risk Management Program as well as realizing full utilization of technologies and services.


Why this role is exciting:


Gain experience in application security through collaboration with industry experts and direct interaction with our customers at all levels.

Work for a leading company in a fast-growing industry.

Develop highly-desired customer-facing skills through regular contact via both onsite and remote meetings.

Join a team that requires you to adapt and learn quickly.

Internal growth opportunities across a variety of different career paths - this is just the start.


What you'll be doing:


Work with Senior Customer Success Managers and customers to establish an enterprise-wide Application Risk Management Program

Tactical deliverables Take notes, update status information, update support tickets, manage customer escalations, provide analytics, track program progress and research client request.

Assist with customer rollout strategy, program implementation and integration process.

Provide platform trainings

Provide active outreach and response to our customers' day-to-day needs.

Coordinate internal resources (Support, Operations, Product Management, Engineering, etc.) to help customers overcome obstacles.

Producing customized metrics and reports that demonstrate the value of the program.


This is an exceptional role - please call me if keen. You will be rewarded with an excellent opportunity at the cutting edge of technology with a major player.

Posted
07/08/2022
Location
Central London, England, UK