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Desktop Support Specialist, Win 10, AD

Desktop Support Specialist, Win 10, AD, Service Desk

Please only apply if you are willing to work on site, in central Reading, 5 days per week.

Our client, a leading private sector consultancy, is looking to hire an experienced Desktop Support Specialist.

The successful candidate will be required to onboard circa 100 staff/contractors over the next 3-4 months and the ongoing support of incumbent staff.

Please note: engagement is via umbrella company only.


  • Provide 1st and 2nd level technical support, ensuring all issues are documented and resolved.
  • Set up and account creation in accordance with security processes
  • Set up, install, manage permissions in accordance with standard procedures, including ticketing systems, knowledge base system, development tools, lower environments, staging environments
  • Maintain and document hardware inventory
  • Prepare Hardware / Virtual Machine provision on demand following company standards and security policies.
  • Develop and maintain training and onboarding documents

Skills and experience required: -

  • Relevant experience in a Desktop support, Technical Support role.
  • Understanding of networking concepts e.g. TCP/IP, DHCP, LAN/WAN, DHCP, Routing/switching, DNS, Routing, Switching
  • In depth experience troubleshooting desktops/laptops, mobile devices, printers, scanners, copiers and AV equipment
  • Proven experience administering Microsoft Windows 7/8/10
  • Microsoft Office 2007-2016
  • Experience supporting and administering MacOS and Linux highly desirable
  • Administering and managing Active Directory (Users, contacts, permissions, groups etc.
  • Experience with management systems e.g. SCCM, MDT, MDM
  • Security Services
  • Experience supporting Lenovo, HP, Apple hardware, Dell hardware
Berkshire, England, UK