Butlers
Job Description Job Responsibilities
To develop guest recognition and retain their preferences.
Ensure all guest preferences are taken and actioned.
Knowledge of menu to aid up-selling.
To conduct daily audits in the rooms to ensure compliance to standards.
To take guest order and ensure proper execution of the same.
To ensure all guest requests are attended to promptly.
Ensure adherence to service and clearance procedures.
Checks upon the quality of mis-en-place and ensures equal distribution.
Be aware of the complaint handling procedure.
Knowledge of Fidelio and Micros.
Actively participate in all the training programmes, learn and execute the same.
Has a complete understanding of the billing cycle and facilities offered in house.
Has thorough knowledge of city and surroundings.
Ensure compliance to TBEM and HACCP.
Ensure all reports, registers and logbooks are updated.
Upkeep of equipment and fixtures in the central and block pantries.
Ensures adequate stock of the operating supplies as per the re-ordering levels.
Constantly innovate and improve the processes of the department for guest delight.
Check on all aspects of grooming before and during the operational hours.
Maintain high levels of personal hygiene.
Be aware of emergency and safety procedures
Job Requirements
To develop guest recognition and retain their preferences.
Ensure all guest preferences are taken and actioned.
Knowledge of menu to aid up-selling.
To conduct daily audits in the rooms to ensure compliance to standards.
To take guest order and ensure proper execution of the same.
To ensure all guest requests are attended to promptly.
Ensure adherence to service and clearance procedures.
Checks upon the quality of mis-en-place and ensures equal distribution.
Be aware of the complaint handling procedure.
Knowledge of Fidelio and Micros.
Actively participate in all the training programmes, learn and execute the same.
Has a complete understanding of the billing cycle and facilities offered in house.
Has thorough knowledge of city and surroundings.
Ensure compliance to TBEM and HACCP.
Ensure all reports, registers and logbooks are updated.
Upkeep of equipment and fixtures in the central and block pantries.
Ensures adequate stock of the operating supplies as per the re-ordering levels.
Constantly innovate and improve the processes of the department for guest delight.
Check on all aspects of grooming before and during the operational hours.
Maintain high levels of personal hygiene.
Be aware of emergency and safety procedures
To develop guest recognition and retain their preferences.
Job Requirements
To develop guest recognition and retain their preferences.