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Post Office Manager

Lieu:

999 Upper Wentworth St., Unit 0131, Hamilton, Ontario, L9A 4X5

Joignez-vous à un magasin qui appartient à des intérêts locaux et est exploité par eux afin d’aider à fournir des services dans le domaine de la santé, de la beauté et de la commodité dans votre collectivité et à placer le client au centre de tout ce que vous faites.

Pourquoi ce role est-il important?

SUMMARY:
Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

DUTIES & RESPONSIBILITIES:
Human Resources

Ensures Post Office staff demonstrate superior customer service behavior
Interviews and hires postal clerks
Conducts disciplinary procedures up to and including termination, with the approval of the Front Store Manager and Associate
Trains employees and provides on-going coaching and feedback regarding postal sales
Completes and conducts performance reviews for postal outlet staff
Recommends performance pay increases to the FSM and Associate
Demonstrates CORE Values and Blue Culture

Customer Service/Selling

Ensures sales maximized through developing effective sales techniques
Answers customer inquiries regarding products, return policies, etc.
Resolves customer complaints according to established guidelines
Keep up to date on postal regulations, price increases and new services
Promotes and encourages use of the SERVE model
Ensures customer authorization has been received before initiating service
Instructs clients about postal services
Maintains positive relationships with customers
Ensures the confidentiality of customer information

Operations

Completes all paperwork connected with post office sales
Works with Front Store Manager to maintain balanced postal inventory and work within budget
Responsible for regular maintenance and cleanliness of postal equipment and area
Have a working knowledge of mint and coin products
Have knowledge of all fees related to customs and Collect on Delivery (COD’s)

Financial

Assists in achieving financial objectives for retail postal outlet
Maintains control of postal product inventory, purchasing stock, and managing cash

Marketing and Merchandising

Creates and maintains proper displays to reflect seasonal and promotional programs of both Shoppers Drug Mart and Canada Post
Ensure signage in the department reflects current programs, policies, and procedures
Co-ordinates and implements Canada Post promotions

General

Complies with all store policies and procedures
Ensures loss prevention standards and procedures followed in the department and all reports printed and reviewed daily (ie: no sale report, void report, items not on file)
Complies with all health and safety requirements as follows: Provides H&S policy direction and planning; reviews information and delegates responsibility; provides support to H&S policy; holds staff reporting to them accountable
Presents clean image to the customers in accordance with Uniform Policy and Dress Code Guidelines (eg. clean appearance, approved uniform, name badge)
Perform other duties, including Front Store and Cash duties as required

QUALIFICATIONS
Planning, Judgement and Decision Making

Works independently and manages priorities in a timely manner
Independent thinking and decision making when dealing with issues or problems that necessitate analytical skills to gather information, assess potential risks and devise appropriate solutions

Experience

Problem solving skills
Bondable
Customer service skills
Effective verbal and written communication skills
Commitment to Customer Service
Ability to utilize postal equipment

WORKING CONDITIONS

Ability to work flexible shifts which may include nights and weekends

PHYSICAL REQUIREMENTS

Ability to lift up to 50 pounds
Ability to climb ladder

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

J2WRTL
J2WFSM

Pourquoi travailler dans une pharmacie Shoppers Drug Mart?

Il y a un pharmacien-propriétaire affilié dans chaque pharmacie. Vous travaillerez donc avec un propriétaire d’entreprise locale tout en bénéficiant du soutien d’une marque nationale. Vous bénéficierez du Programme d’achat des employés, d’horaires souples et variés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de Académie.

Prenez en main votre travail et trouvez d’autres façons de vous occuper de vos patients, de vos collègues, des clients et des membres de la collectivité.

Les pharmaciens-propriétaires du réseau Shoppers Drug Mart considèrent la diversité canadienne comme une occasion de mieux servir leur communauté, et s’efforcent de refléter cette diversité culturelle dans les produits qu’ils vendent, les gens qu’ils embauchent et la culture de leur entreprise. Des accommodements sont possibles à la demande des candidats et des employés handicapés au besoin.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.
Posted
06/23/2022
Location
hamilton, ON, CA