Sales Support Coordinator

Description

Responsibilities

• Manage all activities related to operations including sales order processing, customer fulfillment, shipping, logistics and inventory management.
• Set up new accounts as well as maintaining accurate contact information in Salesforce
• Assist with customer inquiries and complaints with courtesy and efficiency in resolution when needed
• Enter sales opportunities into the company database (Salesforce)
• Answer customer questions regarding their account
• Partner with staff members from other departments such as marketing, customer service, operations, and finance to optimize sales
• Assist with contacting customers with any unforeseen contract delays or problems when needed.
• Increase revenue and assist in developing new business opportunities
• Assist Commercial team with reporting for customers (contract/booking information) when needed
• Collaborate with other departments throughout the sales process to ensure efficiency.
• Provide general support to the sales team as required
• Daily/Weekly Reporting for Senior Management
• Effectively communicate with clients and staff members
• Assist with other duties as required

Qualifications

• A minimum of two years similar or related business experience required
• Must possess excellent communication and people skills with "customer friendly" approach
• Ability to prioritize tasks and work on multiple projects in a team environment
• Strong attention to detail and must be flexible
• Strong working knowledge of Excel, Word, PowerPoint a plus
• This job function is performed in an office setting requiring normal safety precautions
• Tempo is fast paced with stringent deadlines
• Analytical and problem-solving skills
• Customer service skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)