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Client solutions Specialist


Job Description
Role objectives:
The Global Client Solution Specialist is a supporting role within client engagement team responsible for managing E2E operational queries, maintenance, change requests of global deliverables ( FTD and BAU), acting as a point of contact between client teams and operations

The Global Client Solution Specialist :
Point of Contact for Commercial, playing an 'interface role' between client teams and Ops

Support and collaboratively works with GSA on coordination and execution of FTD new set ups, change requests (all types) and BAU maintenance activities, including validation as required

Responsible for executing on defined processes to ensure global deliveries on time and with quality

Responsible for a clear and transparent internal communication cross multiple teams they interface on the job

Responsibilities (please list the main tasks of the job)
Accountable for liaising with data & delivery teams

Responsible for the timely provision of resolution to client queries based on the agreed service level to highest possible quality

Responsible for resolving client queries using defined processes while ensuring clear and transparent communication

Needs to work with Salesforce tickets, driving resolutions and ensuring completion from responsible teams

Responsible on execution of internal operational support activities across all phases of project life cycle ( Design, Build, BAU)
Collaborate on creation of project documentation

Update and maintain project documentation to ensure the highest quality deliverables

Collaborate on validation, being accountable for quality deliveries first time and on going

Responsible for ongoing and annual maintenance of global deliverables

Responsible for tracking and impact analysis of local data changes, including the coordination of implementation timings

Is assigned to a set of clients within a specific industry and expected to build category expertise.

Build and develop E2E knowledge of all production processes

Grow expertize on categories worked on and goes across multiple clients.

Understand global deliveries e2e process and workflow
Other factors indicating /complexity of role:
Regional and global product scope

Interface with multiple teams (product, process and client owners)

E2E production processes knowledge

Knowledge of the products that are managed within the GSA team.

Data integration/harmonization principles

Nielsen Front End and BI tools experience

KPIs
Experience & Functional Skills:
2-3 years of International operational experience

Understanding of Nielsen products and RMS + CPS process

Understanding of RMS technology platforms and solutions used

Operations knowledge

Proficient in Google platforms of collaborations/ MS office tools/ NAD/ Advisor / Nielsen Insight Studio as a user

Global Product Suite

Understanding of Salesforce

Analytical skills

E2E knowledge of GTC process with downstreams and upstreams would be a plus

FMCG knowledge

Exposure to Nielsen data is a plus
Soft Skills:
Communication skills

Advanced English, both written and oral

Ability to build relationships across regions and cultures to establish a network

Influencing Skills

Coordination Skills

Troubleshooter

Negotiation Skills

Ability to work under pressure and ask for support when required

Team player, capable of working proactively with the minimum of supervision
Additional Information
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what's happening now, what's happening next, and how to best act on this knowledge. We like to be in the middle of the action. That's why you can find us at work in over 90 countries, covering more than 90% of the world's population. For more information, visit .
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Company
NielsenIQ
Posted
06/23/2022
Location
vadodara, GJ, IN