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Customer Services & Sales Industrial Engineer

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Customer Services & Sales Industrial Engineer REQUIREMENTS
  • Preferably industrial experience will be required with a suitable qualification as an Industrial Engineer, Maintenance Engineer, Process Engineer or Asset Management Consultant
  • Commercial/technical qualification, technical specialist, business economist ,technician/master craftsman
  • English (spoken and written), French advantageous (clients in North Africa)
  • Basic open-mindedness and sales affinity
  • Experience in B2B sales of service products and solutions
  • Confident appearance, strength in communication and presentation, persuasiveness
  • Negotiation skills and negotiating power
  • Knowledge of asset management / maintenance concepts, industrial supply chain concepts and the relevant optimization approaches
  • Open-mindedness towards modern IT topics and digitalization
  • Strong business skills
  • Foreign trade knowledge and knowledge of foreign markets
  • Sufficient knowledge of contract law to be able to conclude contracts and adapt contract templates
  • Solid knowledge of MS Office applications (Outlook, PowerPoint, Excel, Word)


  • Sell services products solutions and work out additional potential with customers
  • Build strong customer relationship and maintain relationships
  • Proactively and reactively advise customers on the operation and modernization of their installed base.
  • Regularly visit customers' production plants and headquarters to maintain excellent customer relationships
  • Internalize customers' strategy and derive acquisition opportunities
  • Create client development plans and lead their implementation
  • Development and acquisition of solutions in the areas of spare parts supply chain, maintenance, modernization, training
  • Preparing, negotiating and closing business transactions
  • Assisting in the monitoring of contractually agreed performance levels
  • Regularly plan and track incoming orders Services
  • Take over tasks of an account manager if necessary
  • Responsible for the incoming Services orders, agreeing KPI’s, order intake, profitability, quotation volume, quotation success rate etc.
  • Ensure customer satisfaction, loyalty and retention
  • Responsible for the customer order and its transfer to the order management
  • Extensive travel to various countries where needed

Salary: R dependent on experience

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western cape, WC, ZA