Lead Brokerage Relationship Manager

About this role:

Wells Fargo is seeking a Lead Brokerage Relationship Manager.

In this role, you will:

• Manage key client relationships and lead initiatives regarding servicing, support and growth

• Strategize clients needs and provide effective solutions
• Identify opportunities for process improvements
• Maintain and analyze business, operational, or technical assignments that involve research and evaluation
• Exercise independent judgment to ensure client satisfaction
• Provide effective communication and exceptional understanding of the line of business platform
• Serve as an advocate for the needs of the client
• Provide daily support and resolution of issues to ensure client satisfaction
• Recommend solutions to solve operational needs and exercise independent judgment to manage relationships
• Manage projects, troubleshoot issues, develop business solutions and follow up with the client to ensure client satisfaction
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  

Required Qualifications, US:

• 5+ years of Business Relationship experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Advanced understanding of the financial services industry. Proven ability to communicate and interface effectively with senior leaders/principals/FAs. Demonstrated ability to work as part of a team. Ability to identify and evaluate trends, isolate root cause, and provide swift and thorough resolution. Excellent time management, project management and presentation skills. Significant knowledge and understanding of the business (i.e. operations, technology offerings, compliance, products, services, etc).

Excellent project management skills Strong verbal, written, and interpersonal communication skills Strong presentation skills Exceptional process, execution and decision making skills with a high level of personal effectiveness and credibility Effective organizational, multi-tasking, and prioritizing skills. Ability to interact with all levels of an organization.

• Extensive cross-functional brokerage operations experience.
• A working knowledge of BETA and SmartStation/workflow.
• Understanding of the independent advisor business.
• Bachelor degree
• Series 7 registration

Job Expectations:

The selected candidate will work as part of the Advisor & Client Firm Services team to deepen the understanding of the client relationship and coordinate resources available to advisors and their teams as part of an overall goal of assuring satisfaction, growth and client retention. Team members are responsible for programs designed to increase the levels of service delivered to our clients.

The team lead will help focus efforts of team members and interact with the other members of IAGs Business Solutions, Risk, Growth and Sales Teams as well as other department members across Wells Fargo Clearing Services to ensure complete satisfaction of our clients.

The Independent Advisor Group (IAG) provides a broad range of services to independent advisors through WFA FiNet, Introducing Broker Dealers and the WFA RIA Custody program, representing $300 B in client assets. The Advisor and Client Firm Services team of IAG works to ensure our clients highest levels of process and service satisfaction in daily interactions with Operations & Service Departments and across the organization. This is accomplished by building and maintaining strong working relationships with FiNet practices and advisor, client firms senior leaders and associates, and RIAs through regular interaction and a solid understanding of their business. This position regularly meets with senior leaders within IAG to communicate trends and offer workable solutions.

In addition to building and supporting strong relationships, this position collaborates with clients to provide workable solutions to enhance their daily operation and end-client experience, including solutions in SmartStation and other systems, processes and related training.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.