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Digital Financial Controls Consultant - 100% remote US

The Impact

As a Digital Financial Controls Consultant, you will support new and emerging opportunities in digital customer experience and digital infrastructure ecosystems. To accomplish this, you will:

  • Support the review of existing control processes and the development, implementation and ongoing enhancement to operational processes that improve internal controls: identify and close any control design gaps, and resolve for any operating gaps to ensure operational integrity

  • Provide oversight and/or approval of manual customer refunds and ACH payments

  • Deliver oversight of intercompany money movements

  • Collaborate with subject matter experts and other stakeholders to perform business accounting analysis, conduct customer research, and evaluate solutions

  • Research/resolution of out of balances

  • With supervision act as a possible owner for complex transactional accounting, cash-flow, audit support, and control processes

  • Responsible for support role on audit activity

  • Perform data gathering and reporting for suspense, gain/loss, profit/loss, and/or cash flow. Create flux analysis and trending

  • Responsible for TCC templates

  • Work across the organization and with business stakeholders to resolve and communicate key issues, critical decisions, and priorities and manage expectations and delivery timelines as it pertains to specific policy/case needs

The Minimum Qualifications

  • Associates degree or equivalent business knowledge

  • Acquired business knowledge process, product, system, key contacts

  • Ability to research, analyze, and solve problems

The Ideal Qualifications

  • Accounting experience preferred

  • Demonstrate effective decision making employ data driven decision making

  • Extremely organized, detail-oriented individual who is capable of self-managing and multi-tasking in a fast-paced, demanding environment

  • Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately

  • Ability to build relationships and trust

  • Strong customer focus

  • Ability to handle sensitive, confidential information appropriately

  • Drive for continuous improvement

  • Ability to prioritize and multi-task during high paced, stressful situation

  • Demonstrated resilience

  • Demonstrated agility

  • Demonstrated accountability to adapt to changing business priorities and a strong work ethic

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the Digital Financial Controls Team

  • Focused one-on-one meetings with your manager

  • Access to mentorship opportunities

  • Collaborate with key business partners on policy specific issues, creating/maintaining standard procedures, and participation in special consideration panels.

  • Track, trend, and analyze issues to develop plans to prevent future issues from occurring.

  • Independently make sound decisions that promote a positive customer experience and mitigate business risk.

  • Operate with resilience by making sense of complex and sometimes contradictory information to solve problems, comfortably switch gears and alter course to adapt to change, and exhibit confidence during difficult times.

  • Salary range $50K - $58K with bonus opportunity. Salary commensurate with experience



MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us ( and share the specifics of the assistance you need.

Austin, TX, 78716, US