The American Enterprise Institute (AEI) seeks an in-person, customer-focused IT support technician to assist AEIs staff and IT team. This is a hands-on position, requiring direct IT support of and interaction with AEI scholars and staff.
The primary responsibilities include setting up and replacing hardware; resolving technical problems or requests in a timely manner; maintaining a record of problems that arise, and the manner in which they are resolved, in the HelpDesk system; and updating the inventory of hardware, as it is being issued, returned, or replaced.
Required Skills:
Desired Skills:
This position requires strong interpersonal and communication skills. The ideal candidate will be self-directed, energetic, and fully invested in the work performed. The candidate must be able to manage and prioritize a heavy workload, based on the urgency of requests for assistance and other work assignments. This position is expected to work out of AEIs headquarters building. A bachelor's or associates degree is preferred.
Qualified candidates should submit a resume and cover letter with their online application to www.aei.org/jobs.