IT Support Technician

The American Enterprise Institute (AEI) seeks an in-person, customer-focused IT support technician to assist AEIs staff and IT team. This is a hands-on position, requiring direct IT support of and interaction with AEI scholars and staff.

The primary responsibilities include setting up and replacing hardware; resolving technical problems or requests in a timely manner; maintaining a record of problems that arise, and the manner in which they are resolved, in the HelpDesk system; and updating the inventory of hardware, as it is being issued, returned, or replaced. 

Required Skills:

• Strong knowledge of troubleshooting MS Windows, Apple Desktop OS, and Apple iOS Devices
• Strong knowledge of MS AD User and Group Administration
• Strong knowledge of MS Exchange User Administration
• Strong knowledge of troubleshooting MS Office and Adobe Creative Cloud apps 
• Strong knowledge of troubleshooting PC/Mac hardware Dell and Apple

Desired Skills:

• Familiarity with administering O365
• Familiarity with MS SharePoint
• Familiarity with Cisco CallManager adds and removals of client desk phones
• Familiarity with network technologies, such as routing, VLANS, DNS, and DHCP
• Familiarity with remote access and VPN software

This position requires strong interpersonal and communication skills. The ideal candidate will be self-directed, energetic, and fully invested in the work performed. The candidate must be able to manage and prioritize a heavy workload, based on the urgency of requests for assistance and other work assignments.  This position is expected to work out of AEIs headquarters building.  A bachelor's or associates degree is preferred. 

Qualified candidates should submit a resume and cover letter with their online application to www.aei.org/jobs.