Soft Services Manager

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Essential Functions
  • Directly manage 3rd party soft service providers including but not limited to janitorial, security, landscaping, snow removal, trash & recycling, pest control, and mail/shipping.
  • Directly manage the JLL Maintenance Associate team that provides mail/shipping and light maintenance services.
  • Develop and maintain a strong working relationship with our Client.
  • Responsible for the JLL and Client soft service budget. Provide financial reporting as required.
  • Assist in vendor contract development and procure goods and services through JLL and Client systems.
  • Manage JLL and Client requisitions and POs and receipt invoices upon delivery or completion of work.
  • Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and customer service focus.
  • Work closely with the site Facility Manager on day-to-day operations and assist the Account Director in planning the facilities team's goals and objectives.
  • Ensure appropriate follow up with customers.
  • Seek to continuously improve processes, systems, and overall client satisfaction.
  • Any and all other tasks and duties assigned.
  • Education - Bachelor's degree
  • Experience - 3-5 years relevant experience
  • Must possess strong interpersonal and communication skills with the ability to build rapport quickly
  • Financial acumen to manage budgets for projects and operations
  • Ability to multi-task and effectively organize responsibilities to achieve goals and objectives
  • Ability to function effectively in a dynamic work environment
  • Strong organizational and analytical skills
  • Ability to analyze reports for the purpose of ensuring compliance with scope of work
  • Self-motivated and ability to work independently
  • Strong working knowledge and understanding of Microsoft Office software (Excel, Word, Outlook, etc.).
  • This is not a remote opportunity, your presence is required on site daily.

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Salary Range
$84,000.00 - $129,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Summit, NJ, 07902, US