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Technical / Deskside Support III

  • Responsible for installing maintaining servicing and repairing break-fix desk side computer related products and legacy systems which include hardware software networking and operating systems. Equipment support may include Enterprise Server PC laptop computers storage sub-systems and drives computer and telecommunications systems as well as networking.
  • Provides call taking and site specific support
  • Provides maintenance and support on legacy products
  • Installs and maintains PCs and associated software networks servers and peripherals
  • High level of expertise in PC operating systems i.e. Microsoft/Linux/Unix networking SW anti virus SW. and all tier one manufacturer server PC and printer products OEM network devices and document processing products.
  • Supports network products from operational and maintenance perspectives
  • Performs installs moves adds and changes IMACs as required
  • Tests and certifies PCs networks servers and client approved applications
  • Provides follow-up on problems or escalation takes responsibility for potential or desired follow-up
  • Ensures customer satisfaction by advising customers on preventative maintenance
  • Maintains a functional understanding of company service solutions
  • May lead and direct the work of others
  • May have Project Management responsibilities for smaller less complex projects
  • Maintains a high degree of professionalism in actions demeanor and dress.
  • Insures customer satisfaction throughout the service delivery transaction.
  • Specific Manufacturers certifications as required. i.e. EMC Dell Cisco Microsoft COMPTIA and NETWORKPLUS
  • MCP MCDST and/or MCSE Certification desired but not required.
  • HP Dell Toshiba and IBM certifications strongly preferred
  • Preferred Skills: Microsoft Office all versions Handhelds Desktop and Handheld software Printers and Laptops.
  • Experience in troubleshooting software and hardware problems
  • Knowledgeable in servers storage systems Microsoft/Linux/Unix applications network protocol internetworking configuration and possess advanced PC support capability
  • Ability to test and certify PC networks servers and software applications and associated peripherals
  • Ability to gain knowledge of and follow up on client specific internal procedures and service delivery requirements
  • Excellent analytical and communication skills verbal written and interpersonal
  • Ability to work and plan tasks independently tolerance for stress
  • Quality oriented with attention to Detail

    Experience: 5-8 years

    Minimum Requirements

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  • Posted
    Chelmsford, MA, 01824, US