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Engineer_Sirius Managed Services Monitoring
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Home / Job Search /Engineer_Sirius Managed Services Monitoring
Engineer_Sirius Managed Services Monitoring at CDW Careers
Job ID:
22001404
Focus Area:
Data Security
Date Posted
Mar 14, 2022
Location:
Remote, Remote
Employment Type:
Full-Time
Sirius Computer Solutions is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe.
The primary purpose of this position is to manage and maintain IT infrastructure environments for Managed Services customers, which may include, but are not limited to: enterprise data storage systems, mainframe (IBM System z), midrange (IBM Power), Windows, and/or Unix/Linux systems and associated software; network infrastructure environments; virtualized systems, database systems, and security tools. The Managed Services Engineer ensures high levels of availability and security of the supported systems and business applications. This position will focus on the operational stability and maintenance of virtualized and physical infrastructure in customer and/or hosted data center environments.
The primary purpose of this position is to monitor existing enterprise monitoring implementation following best practices, policies, and procedures for system monitoring and event management. This position will perform a variety of assignments associated with system monitoring, incident, problem and change management; including monitoring agent installation, configuration, and maintenance.
Primary Duties & Responsibilities
Manages installation, configuration, and management of the monitoring infrastructure in both physical and virtual environments
Gathers monitoring requirements, defines and configures alert thresholds, and ensures proper notifications for events are being received by appropriate teams to assist various technical teams
Analyzes system failures
Troubleshoots end user and server-side issues
Responds to internal customer requests for features or changes to the monitoring, ticketing, and asset tracking systems
Develops system dashboards and reports from information collected by the monitoring system, correlate and provide users with a meaningful interpretation of the information
Follows up with states agents regarding account issues
Works with network and system administration teams to ensure new systems are built and deployed proper configuration for monitoring
Creates and maintains monitoring scripts to automate common tasks
Creates and maintains documentation and procedures
Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to:
Installs, implements, maintains, upgrades, and troubleshoots client infrastructure solutions
Plans, develops, installs, configures, maintains, supports, and optimizes client network hardware, software, and communication links
Anticipates, mitigates, identifies, and responds to system performance issues
Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance
Performs database installations, updates/patches/upgrades, tuning, performance monitoring, replication, back-ups, security, user management, and resource management
Researches and makes recommendations on infrastructure products, services, and standards in support of procurement and development efforts
Conducts transaction, performance, and security audits
Performs routine system backups and restores
Participates in Disaster Recovery exercises and planning
Follows change control, incident response, and testing processes
Communicates and enforces, through system procedures, data storage retention policies
Monitors, analyzes, and predicts trends for equipment performance, space allocation, and data growth to recommend enhancements
Creates scripts to automate common tasks
Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information
Creates required reports in response to business user needs
Develops, documents, and maintains policies, procedures and associated training plans for systems and /or database administration and appropriate use
Develops reusable assets (templates, tools, etc) for the Managed Services practice
Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship
Partners with the Managed Services Continuous Improvement team on pre-sales support activity and design and scoping of services
Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation
Works with project managers in the development and implementation of project plans and timelines
Complies with all time compliance and time entry guidelines
Training/Certifications: Attends training sessions, and obtains industry related certifications as determined by management
Basic Qualifications
Bachelors degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics or a related field
At least three (3) years of IT engineering work experience dealing with one or more infrastructure solutions supported by the Managed Services practice (Networking Infrastructure, Enterprise Storage, Mainframe, Midrange, Windows, and/or Unix/Linux systems, virtualization technologies, monitoring infrastructure, database systems, and/or security tools)
At least three (3) years experience in one of the following areas: systems and/or network administrator or application developer, to include at least three (3) years experience administering enterprise monitoring applications
Other Position Requirements
Demonstrated experience in application development
Demonstrated knowledge of SNMP base monitoring tools
Demonstrated knowledge of TCP/IP protocols
Demonstrated experience writing scripts or applications using one or more of the following: UNIX Shell Scripting, Linux Shell Scripting, JavaScript, or similar
Demonstrated experience working in IT environment with multiple logical and physical segments and multiple WAN circuits
Demonstrated technical experience with application hosting environments that include web servers, databases, virtualization, storage, content network switches and firewalls, to create business applications
Demonstrated knowledge of Enterprise Monitoring metrics and ITIL best practices
Demonstrated ability to implement and troubleshoot IT Infrastructure systems and configurations in designated area of specialty
Demonstrated ability to acquire further technical skills
Demonstrated verbal and written communication skills
Demonstrated ability to multitask and prioritize workload
Demonstrated customer service skills
Demonstrated ability to investigate problems and utilize problem solving techniques
Demonstrated ability to establish positive working relationships and work as a team player in a managed services environment
Demonstrated ability to be resourceful in working with disparate client and internal departments to deliver meaningful solutions
Demonstrated ability to provide guidance and leadership to less experienced technical team members
Demonstrated ability to develop strong customer relationships and trust to secure future business
Demonstrated ability to achieve high levels of customer satisfaction
Preferred Qualifications
ITIL certification
ScienceLogic Certifications
Managed Services experience
Data Privacy & Security
Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority
Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment
Essential Functions
The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work other shifts including weekends, holidays, and overtime.
The above primary duties, responsibilities, and position requirements are not all inclusive.
COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.
CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.