Business Manager

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Enterprise Technology provides reliable, secure, and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, youll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

The Business Manager is responsible for business management and strategic needs of ESPM Solution Delivery, a subfunction of Enterprise Workplace Technology, within EY's Technology organization.

Your key responsibilities

• Collaborate and build trusted and effective working relationships with service owners, project managers, and various members within Enterprise Solutions and Platform Management (ESPM) and other supporting functions

• Participate in special projects such as the operational internal workings of ESPM; talent; and or strategic initiatives.

• Support ESPM reporting needs both financial and accomplishment focused.

• Assist with Business Relationship Evaluation and Tracking (BRET) process.

• Facilitate and support the annual budgeting, monthly forecasting, and long-range planning processes

• Perform detailed analyses of capital and purchased services spending for existing or planned services and/or projects

• Lead activities to ensure business cases are complete, comprehensive, and relevant

• Lead activities to ensure sanctioned projects have well defined plans and budgets

• Lead / engage in program reviews, evaluating scope, financial and schedule performance

• Lead activities to assess the contractual, financial, and service delivery performance of 3rd party suppliers, make recommendations for improvement, and as required, manage improvement programs

• Identify opportunities to improve the overall performance of the ESPM organization, present recommendations, plans and business cases to leadership, and then actively lead and / or execute said plans.

• Drive innovation, speed, and quality across the ESPM organization

• Other tasks as may be assigned from time-to-time

• This position will report to the ESPM Business Management Leader.

• No supervisory responsibilities will be expected for this position at this time but is subject to change.

Skills and attributes for success

• Strong organizational skills with experience of managing processes.

• Ability to work in a high-pressure environment (either directly or indirectly)

• Very good understanding of key performance indicators relevant for the role

• Experience in working in a global environment and an ability to interact with different cultures

• Ability to effectively communicate and collaborate with diverse audiences and influence multiple stakeholders

• Strong client-service oriented communication, documentation, analytical, and presentation skills

• Ability to maintain confidentiality in all aspects of the job and use critical thinking and problem-solving skills

• Strong expertise of Microsoft Office applications (i.e., Excel, Word, and PowerPoint) and SharePoint

• Extensive experience with Microsoft Excel is required, including the use of formulas, creation of pivot tables, VLOOKUP, and advanced financial functions

• Working knowledge of EY tools such as PPM and Apptio.

To qualify for the role, you must have

• Financial and Analytical acumen - this role is very financially focused

• Very good communication skills, both written and verbal

• Ability to work virtually in a global team

• Exposure to project governance methodologies

• Resource management skills and capacity to understand supply and demand

• Become a strategic business partner to build relations with the people they support.

Ideally, youll also have

• 6+ years of experience in business analysis, product management and/or project management or a related discipline is desirable but not required, or an equivalent combination of education and/or experience

• PMP Certification is preferred

• Understanding of project management concepts and principles. Direct project management experience is desirable but not required

• Keen interest in technology and technology-driven service-oriented businesses

• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid changes

• Ability to work and team with a multitude of different people to balance demands

• Ability to deal efficiently with escalations and difficult situations/people under pressure

• Outstanding management, interpersonal, communication, organizational and decision-making skills

• Ability to understand and integrate cultural differences and motives

• Ability to work independently in a global organization within the context of a virtual team

• English language skills - excellent written and verbal communication

• Demonstrates ability to define and manage processes

• ~5% travel may be required

What we look for

An individual with Strong self-management and time management skills, Strong interpersonal skills including teamwork, ability to accept constructive criticism, willingness to help others, integrity, operate with respect and trust.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Heres a snapshot of what we offer:

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: Well provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: Well give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

Please apply to this role only through the Apply link (not through the local office). Your application will then be routed to the appropriate recruiting team.

The exceptional EY experience. Its yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EYs Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com .