Requisition no: 525825
Work Type: Full Time
Location: Campus|Medical Center
Categories: Information Technology
Broad based support for all Departmental technology needs. Experience with multiple operating systems and platforms. Customer-centric focus in accordance with Departments SLAs.
Provide technical assistance and support for clinical and non-clinical computer systems and their hardware and software on a range of platforms.
Coordinate and assist with all phases of hardware and software installation on endpoint devices.
Effectively and concisely document all activities within the IT groups ticketing system and regularly update inventory systems for auditing compliance.
Assist with IT recommendations, suggest best practices using endorsed solutions and collaborate with group on issues without a known solution.
Regularly interact with the ticketing system, select a diverse range of ticket types to work on and meet group metrics.
Communicate with users through the ticketing system, email, and phone in a timely, customer-centric manner.
Interact with other IT groups in the institution to resolve issues and complete projects within specified deadlines.
Support the IT Director in special projects as assigned and assist with other related duties as needed.
Bachelors degree or equivalent in education and experience required.
Minimum Related Experience:
Ability to multitask through numerous competing priorities while maintaining a customer-centric attitude.
Strong written and oral communication skills and the ability to explain technological solutions in an easy-to-understand way.
Ability to work accurately, independently, and efficiently through a heavy workload of varying ticket types.
Accurate and dependable in completing responsibilities with a strong attention to detail.
Strong technical and analytical skills, with demonstrated experience in IT problem analysis and resolution.
Understanding of desktop and server virtualization technologies using VMware, Citrix and/or Hyper-V.
Demonstrated ability to work productively and efficiently within a ticketing system.
Ability to prioritize new and assigned requests in conjunction with existing workload.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.