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Desktop Support Technician


Summary Description

The Deskside Support IT Analyst will provide IT Service delivery, support and operational maintenance for corporate end users within our offices. You will work closely with Engineering, Sales, Marketing, and Finance to maintain and support services for our end users.

Need to have strong, creative problem solving ability, good verbal and written communication

skills, and have experience with the following:

multi-platform client computing across Windows & Apple clients operating systems.

Communication and collaboration systems including MS outlook email, video conferencing and VoIP telephony systems; mobile telephony; Web and audio conferencing,

Network knowledge of client LAN, wireless, and remote access networks.

End user accounts administration via Active directory;

MS Office and similar deskside productivity software

Essential Job Functions

Supports IT Service delivery to the corporate end user according to service level commitments, corporate policy, corporate standards, and compliance requirements including:

Service Request Fulfillment

Incident Management

Access Management

Meets service level commitments as defined by management and end-users

Has knowledge of IT standards as established at our Global Headquarters in San Francisco, on a day-to-day basis:

Network (e.g., patching, VPN Client, TCPIP Fundamentals, DHCP, DNS, WINS; remote access)

Directory Services (e.g. Active Directory)

Data backup and protection, utilizing client tools such as Code42 Crashplan Client Backup.

IT security including Antivirus, Malware protection, using MacAfee Client software.

Basic knowledge of AV and Video Conference services

Telephony systems (e.g. mobile, audioconference, corporate telephony, unified communications)

Desktop services (i.e. PC hardware, operating system, and standard applications)

Maintains a high level of customer satisfaction

Other Responsibilities

Performs duties as assigned by immediate supervisor,

Performs tasks necessary to complete day to day operations.

Assists team members as needed.

Knowledge, Skills, Experience, and Education Required

Minimum 3 to 5 year experience in IT Organization.

Required experiencing supporting a diverse, end-user computing environment

Required Experience performing Deskside Support administration and software configuration in a multi-platform environment Apple and Windows.

Knowledge of Apple/Microsoft operating systems and applications like Mac OSX, Win7, Win8, Win10, remote desktop, VMWare Workstation/Fusion; MS Skype; Office suite; Visual Studio, etc.

Required proficiency in verbal and written business communication skills.

Required proficiency in both spoken and written English required.

College degree a plus.

Preferred industry certifications to include Microsoft, Cisco, ITIL, or similar

Preferred Experience with:

Knowledge of Apple Hardware & OSX Support

o Administering mobile phone devices and services including iOS and Android devices, MS Exchange Activesync, etc.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

Salary Range
$48,000.00 - $60,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Burbank, CA, 91520, US