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Business Process Analyst

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance. Unlock your potential at Willis Towers Watson.

The Business

Willis Towers Watsons Benefits Accounts enables our clients to transform the way they offer and administer consumer-driven health (CDH) and reimbursement accounts, maximizing their revenue and profit opportunity. Our integrated end-to-end operations, consumer focus and true private label approach helps our clients increase revenue and lower costs, while delivering market-leading CDH products and services under their own brand. Benefits Accounts currently powers and serves many industry leaders (Financial Institutions, HROs, TPAs and Health Plans) in the CDH and reimbursement account space.

Awards & Recognition:

  • The International Association of Outsourcing Professionals (IAOP) has named Willis Towers Watson a leader on the Global Outsourcing 100 since 2011.

  • Everest Research named Willis Towers Watson a Star Performer in the Leaders category in 2014, and has recognized Willis Towers Watson as an industry leader since 2010.

  • Fortune magazine ranked Willis Towers Watson number one in the diversified outsourcing industry on its annual Worlds Most Admired Companies list in 2015.

  • Willis Towers Watson has been listed on Fortune magazines Worlds Most Admired Companies list since 2012.

The Role

The Business Process Analyst will manage and monitor key performance indicators (KPIs) for operational departments within Benefits Account, identify and troubleshoot issues and coordinate with stakeholders for operational improvements. The Business Process Analyst will collaborate with cross-functional teams to identify insights from the data to define and execute future operational improvements.

  • Develop performance measurement frameworks KPIs, goals, user needs, and benefits which serve as a yardstick for analyzing the performance of Benefits Accounts Operations.

  • Create informative, actionable, and repeatable reporting that highlights relevant business trends and opportunities for improvement.

  • Engage with internal and external stakeholders to identify performance variance and trouble-shoot issues.

  • Provide support to ongoing efforts related to improving operational performance across several departments by tracking initiatives and running related governance meetings.

  • Coordinate with the members of the operational team and lead projects and meetings to develop agreements and solutions for the challenging problems.

  • Define operational project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.

  • Interpret, evaluate, and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making.

  • Understand and communicate the financial and operational impact of any changes.

  • Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues.

The Requirements

  • Minimum 2 years of related experience and/or training; or an equivalent combination of education and training.

  • Experience in working with, analyzing, and interpreting data, especially advanced Excel skills including reporting and dashboards.

  • Good understanding of Consumer Directed Accounts and the Operations of Benefits Accounts.

  • Excellent organization skills to handle multiple tasks in a fast-paced environment, as well as within tight deadlines.

  • Ability to work with large volumes of data, apply statistical tools and models, as well as undertake research to detect trends and isolate essential relevant information for sound decision making.

  • Possess strong communication skills.

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

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Salary Range
$76,000.00 - $112,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Melville, NY, 11775, US