Account Manager, End User

Job Description

Who we are

We are a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live.

Headquartered in Milwaukee, Wisconsin, we employ approximately 23,000 problem solvers dedicated to our customers in more than 100 countries.

Why join Rockwell Automation?

Customers. They're the reason we wake up energized to do our best every day. They're the reason we develop our technology - unmatched products, information software and solutions that solve real problems and expand human possibility.

We are hiring an Account Manager focused on the Pharmaceutical/Life Sciences industry that will help our customers connect their enterprise and achieve positive business outcomes. Aside from being a part of an award-winning, diverse, inclusive, ethical company recognized for innovation, your days here will be challenging and rewarding. As you grow your skills and expertise, you'll also grow your career with opportunities that span industries and regions.

Key Focus Areas
  • Pharmaceutical/Life Sciences/ BioTech Industries
  • Digital Transformation/Smart Manufacturing/Industry 4.0: Deep understanding of how software helps our customers connect their enterprise and achieve positive business outcomes

Beyond technology, the differentiator here is your relationship-building skills. How you work with people will create your success in this role. You'll develop and implement sales strategies and plans that will meet, or better yet, exceed annual sales goals and grow our market share. Your understanding of the Pharmaceutical/Life Sciences industry and your ability to create a vision of what is possible will allow you to influence executive-level decision makers that will make the difference. Because you've put into context how our portfolio will create value and benefit the customers operation and bottom line, those customers will rely on you for answers and help with achieving their desired business outcome - and grow their spend with us.

What you will do
  • Create a vision of what is possible. See beyond today. Understand the market, understand the trends, understand your customer. Connect the dots and paint a picture of how we help them attain what's possible.
  • Become the expert your customers need. Understand their industry (applications, standards/regulatory requirements, drivers & trends), their own organization and how things get done, what they want to accomplish and how our offerings and partner capabilities will help them achieve those goals
  • Own it. It being the strategy for growing your accounts, and talking to your extended team about your plans so they can support you
  • Develop into a trusted advisor. That means attention to detail - you understand their processes, business drivers and organization model so well that you can offer application knowledge, industry expertise and guidance on their strategic initiatives
  • Influence decisions. You'll qualify customer opportunities, engage resources, and coordinate the solution design and presentation so the customer chooses our solution for all the right reasons
  • Collaborate. You'll work with Industry Managers and your broader account team, senior management and a technical engagement team (domain experts) to plan for and win opportunities
  • Look ahead. We have the platform, Dynamics Customer Relationship Management system, and the processes to maintain accurate assessments of targets and opportunities in the funnel
  • Negotiate. You'll team with your colleagues in Contracts and Negotiations to offer the best contract terms and conditions (T&Cs), pricing, discounts and allowances, and obtain agreements and prices to support the proposal effort
  • Support and manage. That includes customer/internal account reviews, and internal/external partner expectations

Knowledge of selling into the pharmaceutical industry is a key requirement. Strong understanding of the various processes (such as weigh and dispense, recipe management, API, secondary manufacturing, electronic batch records) that are leveraged within the industry is required. Understanding of the regulations and guidelines required in pharma manufacturing along with an understanding of the digital transformation and smart connected operations including the digital thread, analytics and manufacturing execution systems is desired. Experience with emerging bio tech through commercialization would be a plus.

Basic qualifications
  • Bachelor of Science degree or equivalent experience
  • Valid driver's license.
  • Ability to travel Locally between Philadelphia and NYC area, greater than 50% of time.

Preferred qualifications
  • Bachelor of Science degree in an Engineering or Business discipline
  • 5 years account management experience with 3-5 years of selling Software. Selling into the pharmaceutical industry is a plus
  • Prior experience in sales, industrial distribution, systems integration or an engineering firm.
  • Experience working with all levels of software and pharmaceutical customer including executives, management, and engineers.
  • Working knowledge of Industry 4.0 and Internet of Things technologies
  • IOT / IIOT / Software / Annual Recurring Revenue-Subscription model type of experience including customer success organizations
  • Working with all levels of a manufacturing enterprise - CxO, operations leadership, technical leadership, plant leadership and OEM machine builders
  • Demonstrated ability to sell at the senior management & executive levels, focusing on the business outcomes and demonstrating the tangible economic value of our products, information software & services can help them achieve


This is a summary of the position's responsibilities and does not reflect the entire scope of work expectations.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
Salary Range
$87,000.00 - $121,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
New York, NY, 10261, US