Professional Services Consultant IV
Name: Professional Services Consultant IV
Job ID: 2083
Posting Locations: King of Prussia, PA
Job Type: full-time
Category: Individual Contributor
Description and Requirements
This position is responsible for all phases of a Vertex Tax Technology implementation, including performing project planning, requirements definition, system configuration, testing, knowledge transfer, and development of custom documentation. This role has project accountability while delivering services and project deliverables in support of the deployment of Vertex tax technology products. This role requires Vertex product knowledge and knowledge of how Vertex applications connect with host applications. The role may also require the ability to effectively identify and deliver tax process solutions and other value-added services that contribute to Vertexs revenue and profit objectives.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Independently manage and ensure all phases of Vertex projects including, review and analysis of client requirements, solution design and build, testing and providing client support as needed, is accomplished.
Provide project oversight and collaborate with less experienced Vertex Consultants on implementation projects tasks while executing on clients statement of work (SOW).
Coordination as Project Lead and Project Manager on several projects and provide guidance, direction and assign project tasks in support of SOW and project.
Continue developing leadership traits, gains industry knowledge and project implementation skills and takes guidance from Principal Vertex Consultants and Practice Leads and contributes to projects as needed.
Exercise sound judgment to manage the day to day client relationship and expectations.
Responsible for maintaining a high degree of customer satisfaction
When appropriate assist consulting Business Development in developing statements of work.
Assist with the on-boarding and training and development of new team members
Participate in other projects or duties.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of implementation/consulting, customer service and vendor practices.
Knowledge of software development methodologies and implementation/testing techniques appropriate to Windows, Legacy and/or client server database applications.
Ability to manage multiple tasks, work in a team environment and understand the be responsive to project and customer needs.
Ability to adapt and function effectively in a fast-paced, changing environment, while working under deadlines.
Solid analytical, presentation, troubleshooting and design skills.
Strong communication and interpersonal skills.
ERP knowledge a plus
Ability to maintain expected attendance at work.
Effective time management skills
Ability to manage job-related and personal stress effectively.
Has or has gained knowledge and understanding of the Vertex business, our industry and marketplace.
Sufficient knowledge of business communications, including telephone, voicemail, and e-mail, and operations of office machines, such as photocopier, scanner, and fax.
Ability to work overtime, holidays, and weekends based on business need.
Ability to listen and understand information and communicate the same.
Must possess good organizational skills.
Must be results oriented, customer focused, and exhibit good interpersonal skills.
Proficiency in Microsoft office packages.
Sufficient knowledge of business communications, including telephone, voicemail, and e-mail and operations of office machines, such as photocopier, scanner, and fax.
EDUCATION AND TRAINING:
Bachelors Degree in Computer Science or a related discipline or equivalent
Ten (10) plus years of relevant experience in a corporate environment
In-depth tax application experience working with public accounting firms and/or fortune 1000 companies in the area of transaction tax (e.g., multi-state/VAT).
Or equivalent combination of education and/or experience
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.
Communicate with Clarity- Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
Act with Urgency- Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule better is the enemy of done. Dont spend hours when minutes are enough.
Work with Purpose- Exhibit a We Can mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
Drive to Decision- Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
Own the Outcome- Defined milestones, commitments and intended results. Assess your work in context, if youre unsure, ask. Demonstrate unwavering support for decisions.
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.
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Vertex is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you'd like to view a copy of the company's affirmative action plan, please emailAskHR@vertexinc.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact 610-640-4200 orAskHR@vertexinc.com. This telephone line and email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.