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Manager, & , Marketing

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world cant wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies.

Learn more on Life at Now blog ( and hear from our employees ( about their experiences working at ServiceNow.

About this role:

Come be part of the workflow revolution! In this newly created position, the Manager, Employee Communications & Engagement, Marketing willhelp create and drive communications and engagement programs that will enable the Marketing organization to grow, scale, transform, and achieve our bold business goals all in service of helping ServiceNow become the defining enterprise software company of the 21st century.

Youll work closely with business partners, and stakeholders to create inspiring, effective, and engaging communications that drive awareness and understanding of our strategic business priorities and transformation programs, shape culture, and build communities throughcompellingcontentand engaging stories.You will team with program/project managers and communicators and provide strategic counsel and advise on ideal messaging, channels, and creative content approaches with the goal of driving engagement and employee action.

What you get to do in this role:

  • Develop and execute Marketing-focused communications and engagement programs that support our strategic business priorities and transformation change programs activating our Marketing employees to understand their role in our transformation and helping the organization change and scale.

  • Produce emotional, relevant, and memorable omni-channel content, stories, and experiences rooted in our company and Marketing purpose and priorities; continually experiment with content to drive engagement and business impact.

  • Work closely with business partnersand communications colleaguesto help design and execute Marketingall-hands, leadership meetings,and otherexperientialengagement experiences.

  • Collaborate with communicationscolleaguestoadopt and testlistening orcommunications measurementtools;analyze insights and iterate plans accordingly.

To be successful in this role you have:

  • Bachelors degree in English, journalism, marketing, communications, or related field.

  • 6-8years of experienceinemployeecommunicationsor executive communications.

  • Creative, visualstorytelling with an eye for detail.

  • Amazingproject managementand communication skills.

  • Extraordinary writingand editingskills.

  • Experience creating employee engagement activations, experiences, and events.

  • Love for storytelling and creating socially driven content that drives participatory change.

  • Resourceful, self-motivated and able to independentlyprioritizeshifting workloads in ahigh growth,ever changing environment.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page ( to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here ( to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site ( .

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

Salary Range
$106,000.00 - $151,000.00
per Year
Salary range estimated by
salary estimation provided by zippia
Santa Clara, CA, 95053, US