Grow as We Grow and Take Your Career to New Heights!
Reporting to the Director of Operations , Quick Turns, the District Manager (Cleaning) will provide supervisory and housekeeping services to the multi-family turn-key industry. This role will work directly with residents, community managers and associates to coordinate service schedules and ensure that exemplary customer service is being provided. The Districr Manager also have elevated duties that require additional partnership with managers and our clients. As a steward of Valet Living Quick Turns, the District Manager will embrace and display our leadership standards.
RESPONSIBILITIES/DUTIES:
Daily Operations
Manage and oversee housekeeping sub-contractors including hiring, training, updating and dispatching the daily schedule
Ensure client satisfaction through promptly and effectively addressing questions or concerns
Complete quality control checks through visual inspection of homes
Ensure proper safety protocols and procedures are being met
Build and maintain quality relationships with new and existing customers
Work efficiently with office team and field supervisors to provide exemplary customer service
Assist in selling and bidding of cleaning services
Perform other related duties and special projects as assigned
Organizational Activities
Report all safety incidents in a thorough and timely manner
Act in accordance with organizational and quality standards
Organize work and determine resources and requirements
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to work independently with minimal supervision
Unwavering work ethic, integrity, and accountability
Ability to perform effectively in environments with frequent workload changes and competing demands
Exceptional verbal and written communications skills with superior interpersonal skills and the ability to interact with a variety of audiences
Ability to adapt to technology platforms
Manage stress and adapt to constantly changing environment
Must have a commitment to service excellence with a friendly and positive attitude
Highly detailed oriented
Strong organizational skills, and ability to multi-task
Able to work with cross-functional teams within the organization
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school diploma or GED equivalent
Minimum of five (5) years of management experience preferred
Bilingual (English/Spanish) is required
Excellent knowledge in cleaning techniques for all areas of the home
Customer service and people management experience
Proficiency in MS Word, Outlook, SalesForce.com, Excel & PowerPoint
Multi-location management of dispersed workforce
PHYSICAL REQUIREMENTS:
Valid driver license and good driving record
Ability to pass a background check and drug screen
Ability to operate a motor vehicle in accordance to company policy
Flexibility to be on call during irregular hours depending on business needs
SPECIAL CONDITIONS OF EMPLOYMENT:
Ability to lift to 25 lbs.
Ability to walk distance of the property, including stairs
We provide the following comprehensive, flexible benefits to our full-time associates and eligible family members.
Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options
Tax advantages through healthcare savings and flexible spending accounts
Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
401k plan with a generous company matching contribution
Generous paid time off program in which benefits increase along with your tenure with the company
Support of continued education through tuition reimbursement
Associate and family assistance program
Associate discount programs
Referral bonus program
Rewards and recognition program
Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.