District Manager (Cleaning) - Dallas, TX

Grow as We Grow and Take Your Career to New Heights!

Reporting to the Director of Operations , Quick Turns, the District Manager (Cleaning) will provide supervisory and housekeeping services to the multi-family turn-key industry. This role will work directly with residents, community managers and associates to coordinate service schedules and ensure that exemplary customer service is being provided. The Districr Manager also have elevated duties that require additional partnership with managers and our clients. As a steward of Valet Living Quick Turns, the District Manager will embrace and display our leadership standards.

RESPONSIBILITIES/DUTIES:

Daily Operations

• Manage and oversee housekeeping sub-contractors including hiring, training, updating and dispatching the daily schedule

• Ensure client satisfaction through promptly and effectively addressing questions or concerns

• Complete quality control checks through visual inspection of homes

• Ensure proper safety protocols and procedures are being met

• Build and maintain quality relationships with new and existing customers

• Work efficiently with office team and field supervisors to provide exemplary customer service

• Assist in selling and bidding of cleaning services

• Perform other related duties and special projects as assigned

Organizational Activities

• Report all safety incidents in a thorough and timely manner

• Act in accordance with organizational and quality standards

• Organize work and determine resources and requirements

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to work independently with minimal supervision

• Unwavering work ethic, integrity, and accountability

• Ability to perform effectively in environments with frequent workload changes and competing demands

• Exceptional verbal and written communications skills with superior interpersonal skills and the ability to interact with a variety of audiences

• Ability to adapt to technology platforms

• Manage stress and adapt to constantly changing environment

• Must have a commitment to service excellence with a friendly and positive attitude

• Highly detailed oriented

• Strong organizational skills, and ability to multi-task

• Able to work with cross-functional teams within the organization

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High school diploma or GED equivalent

• Minimum of five (5) years of management experience preferred

• Bilingual (English/Spanish) is required

• Excellent knowledge in cleaning techniques for all areas of the home

• Customer service and people management experience

• Proficiency in MS Word, Outlook, SalesForce.com, Excel & PowerPoint

• Multi-location management of dispersed workforce

PHYSICAL REQUIREMENTS:

• Valid driver license and good driving record

• Ability to pass a background check and drug screen

• Ability to operate a motor vehicle in accordance to company policy

• Flexibility to be on call during irregular hours depending on business needs

SPECIAL CONDITIONS OF EMPLOYMENT:

• Ability to lift to 25 lbs.

• Ability to walk distance of the property, including stairs

We provide the following comprehensive, flexible benefits to our full-time associates and eligible family members.

• Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options

• Tax advantages through healthcare savings and flexible spending accounts

• Financial protection through disability, life, accidental death & dismemberment, and business travel insurance

• 401k plan with a generous company matching contribution

• Generous paid time off program in which benefits increase along with your tenure with the company

• Support of continued education through tuition reimbursement

• Associate and family assistance program

• Associate discount programs

• Referral bonus program

• Rewards and recognition program

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.