Duty Manager

About West Hotel West Hotel Sydney, Curio Collection by Hilton is one of Sydneys boutique hotels. Located near Barangaroo at 65 Sussex Street Sydney, West offers discerning corporate and leisure travellers a truly unique hotel experience with 182 designer rooms including four suites, a modern Australian restaurant and bar, a private meeting/dining room, stunning internal garden Atrium and a fully equipped gym.

About the role

The Duty Manager is responsible for the running of the hotel while on duty. This includes Guest Relations duties throughout the lobby , Front desk area, food and beverage, housekeeping and facilities management . The Duty Managers are the people who ensure a first class initial impression of the hotel, and help keep guests informed at busy check in and out periods where communication is key as well as the overall care, hospitality and service given to our guests throughout their stay., You will enjoy working as part of a team in a fast-paced environment, on a rotating shift basis.


Assist withmanagement and support of daily Hotel Operations.

Ensuring that brand standards are met and guest expectations are exceeded.

Handle guest requests, inquiries and complaints promptly.

Handle any management issues or emergencies that arise, record and resolve as necessary.

Maximise sales revenues through up-selling and marketing programs within the department.

Maintain knowledge of hotel products, services, policies and emergency procedures.

Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities.

Complete projects that drive our KPIs.

Ensure all Guest Review andcorrespondence is completed within 24 hours..

Make routine checks of the hotel, checking the public and service areas for tidiness and security reasons.

Any other duties assigned by the General Manager and Operations Manager.

Adhere to hotel selling strategy by ensuring the use of OnQ PM rate controls.

Actively promote selling and up-selling initiatives at Reception, through the use of RevMax.

Ensure all relocations are handled in a diplomatic and professional way by yourself.

What are we looking for?

To be successful in this role, you should have a positive attitude and the following experience and skills:

A degree or diploma in Hotel Management or equivalent

A minimum of 1 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector

Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone

Excellent leadership, inter-personal, training and development skills

A passion for delivering exceptional guest experiences

Computer literate

Demonstrated ability to resolve problems and conflict, and work efficiently under pressure

Well-presented, organised and calm personality

This Position is for Australian residents only or applicants who have the legal right to work in Australia.

Salary range is $63,000 to $66,000.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
new south wales, NSW, AU