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Elearning Support Officer

Institute for Teaching and Learning InnovationHEW level 5Fixed-term position through 2022Closing Thursday 09 at 11. AESTUQ Careers
R-11521About This Opportunity This role providescomprehensivetechnical and troubleshooting support for Tier 2 IT service functions for clients across the University, andformspartof the eLearning Systems and Support team.responsibilities will include
Adopt and promote sound cyber security practices in compliance with UQs Cyber Security Policy and according tcyber security procedures and standards developed by the University or Division.ide eLearning support for UQ staff in the use of the Universitys eLearningand assessmentpackage and other eLearning software, including face-to-face, and istance. the ITS incident management system tlog calls, being thorough and attentive t and printing reports and notify the Team Leader of any previously undetected outages.ide prompt,courteousand accurate responses thelpdesk queries.inually review and create database categories as withAskUShelpdesk andITaLItre-direct if necessary.ide hands-on advice and assistance tother eLearning staff tresolve problems.lve customer complaints and/or refer tthe Team Leader when necessary.ribute to, and where required, manage the eLearning , update content and layout, and assist other staff with access and problem-solving., research and develop solutions for technical guides.s include liaison withHelpDeskand other ITS staff.orm and educate clients tencourage self-support. with UQ staff tassist in the development of coursesand assessmentsutilising eLearning software and other packages.inister the eLearning system, for example, by conducting courseand assessmentmigration and academic staff with courses, including assisting them with adding toolsand assessments.vide occasional support tthe eLearning training coordinator in support of the development of training documentation.ide feedback ttraining staff and the eLearning Operational Forum of significant problems regularly reported tthe helpdesk.arch and evaluate learning systems and other software tprovide well-founded advice tmanagement.rate innovative ideas and work with ITS teams on the development of proposals, The company documents,quotesand educational specifications.nd and participatein team and client meetings and provide input intITS internal policies and procedures. role is subject toThe UniversitysCode of Conduct.t You Completion of a degree qualification in a relevant field; OR completion of an advanced diploma qualification with subsequent relevant work experience; OR an equivalent combination of education,experienceand training.rience in using current UQ LMS Blackboard and associated tools such as Turnitin, Echo, Adobe Connect, Kaltura, Chalk and Wire and general knowledge of learning tools and oral and written communication skills.dence of good problem-solving skills.nstrated effective interpersonal skills and experience in providing effective client service, including fielding queries received via , face-to-face.ity twork co-operatively in a team or independently and remain calm under conditions of frequent disruption and pressure of client demands.ity ttake initiative, work under pressure and meet deadlines, with a focus on achieving positive outcomes for clients.ity tthrive in the ever-changing environment of IT.ledge and experience of the following will alsobe highly regarded
use of tracking and logging systems.taining a site e.upalsupporting staff development activities in a non-teaching role. We Can Offer This is afull-time, fixed-term position through toDecember atHEW 5. equivalent base salary will be in the range$72,.$80,430.s super of up to17%. total FTE package will be in the range $84,488.$94, annum. further informationabout UQs benefits, pleasevisitWhy Work at UQandreviewThe University of Queensland's Enterprise Bargaining Agreement -.stions- this role ttonat application queries, the reference numberin the subject line.t tApply- All applicants must supply the following documents
Cover lettermax 1 pageResponse tothe About You sectionmax.agesResume note that you will be asked tadd all documents intthe one upload box during the application form.t The Selection Process Tsatisfy pre-requisite questions and ensure can be considered in full, all candidates must apply via the UQ Careers portal by the deadlineor will not Information Work Rights
You must have unrestricted work rights in Australia for the duration of this appointment tapply.a sponsorship is not available for this appointment.kground Checks
All final applicants for this position maybe askedtconsent ta criminal record check.ase note that people with criminal recordsare not automatically barredfrom applying for this position.h application willbe consideredon its merits.value diversity and inclusion, and actively encourage from those whbring diversity tthe University.Diversity and Inclusion webpagecontains .essibility requirements and/or adjustments canbe .you are a current employeeof the University,or hold an unpaidoraffiliateappointment with the University, login tyour staffWorkday accountand visitthe internal careers boardtapply for this dNOT apply via the external board.ted
UQ College
queensland, QLD, AU