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Customer Service Manager - Asia Pacific

Our RoleWe are currently recruiting for a Customer Service Manager Asia Pacific to be based at our Asia Pacific Headquarters in North Sydney a nd work in hybrid office and home working environment. reporting to the Asia Pacific Director of Logistics, Customer Service & SOP and is a senior manager in the Graymont business.his role is responsible for the Customer Service Front and Back Office, Invoicing & Pricing performance for a team spread remotely across the Asia Pacific Region .he team are based on multiple locations and has strong bond, loves to have a laugh and values duties includes
Actively role model, coach and empower the Customer Service team to deliver a quality customer experience.rk closely with Operations & Logistics Departments as well as manages the interface between the customers.oactively look for and lead process and customer improvements that result in an improved experience for the customer.tively promote customer feedback to address customer pain points as they arise and help to manage to a satisfactory end.ovide excellent communications to customer across multi channels including telephone and Please apply through this site.nd web.eate and achieve a desired future state through influence on organisational values, individual and group goals, reinforcements, and systems.stablish factual and logical decision criteria
taking into consideration goals, resources, constraints, and organisational values; considering people and areas affected by decisionsIdentify and develop long term customer relationships, through recognising, understanding and meeting needs of current and potential customers both internal and external; valuing customers and collaboratively developing solutionsEvaluate team needs with respect to capabilities and future talent needs required for success and creating an environment that fosters growth and developmentMaximise the teams ability to meet business goals and objectives by clarifying performance requirements, facilitating input and setting performance expectations To be considered, you have successfully led and managed a customer service team from a sales, service, and support environment. ou have competent experience in key centre metrics, technologies, and process.ave a wealth of experience in coaching and mentoring team members in all levels.ossess excellent verbal and written communication skills and can think outside the box with a focus on continuous improvements.
new south wales, NSW, AU