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Customer Reliability Engineer

More and more companies are using GitHub Enterprise, so the support team is growing.n our customers have problems, they us and it is our goal to help them as quickly and awesomely as possible.re looking for Support Engineers, in North America, some European territories, Australia, Japan, and New Zealand to support our GitHub Enterprise product installed and managed in the customer's virtualization environment.

Your main responsibility will be to work with our customers via web interface, Please apply through this site.one and chat to solve support tickets.kets are usually opened by internal system administrators, and can include investigating load or networking issues, debugging application errors, and discussing feature requests.'ll also work with our engineering team to prioritise issues and development, and our documentation team to improve customer-facing resources. dont need to be a Git expert, but you do need to have technical experience and a passion for helping people.

The position reports to a Support Manager and works closely with other teams and leaders across the company.

GitHub works remotely and asynchronously as much as possible.le this role does not require you to live near our office, it will require some travel to meet with co-workers or attend company events.

This role will require working non-standard , including weekends and holidays.

Responsibilities

Solve complex customer support tickets often involving Linux servers, source code, and web application issues

Effectively communicate technical information to customers and engineering groups at GitHub

Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their

installation is running smoothly

Identify bugs and improvements in the GitHub Enterprise codebase

Manage urgent customer outages during business hours

Minimum Qualifications

General understanding ofsho w modern web work

Prior experience providing technical support

Excellent problem solving skills

Familiarity with some flavor of production-level virtual machine e.VMware ESX, Xen, KVM

Enthusiasm for working directly with customers

Stellar English and grammar skills

Preferred Qualifications

Worked closely with large complex customer accounts

Familiarity with Git and GitHub

Experience with phone support

Ability to look through and understand code Ruby / Bash

Previous experience as a Linux System Administrator

Previous experience providing on-site consulting or professional services

Who We Are

GitHub is the developer company.make it easier for developers to be developers

to work together, to solve challenging problems, and to create the worlds most important technologies.foster a collaborative community that can come togetheras individuals and in teamsto create the future of software and make a difference in the world.

Leadership Principles

Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Kindness

Why You Should Join

At GitHub, we constantly strive to create an environment that allows our employees Hubbers to do the best work of their lives.ve designed one of the coolest workspaces in San Francisco HQ, where many Hubbers work, snack, and create daily. rest of our Hubbers work remotely around the globe.ck out an updated list of where we can hire here

We are also committed to keeping Hubbers healthy, motivated, focused and creative.ve designed our top-notch benefits program with these goals in mind.a nutshell, we've built a place where we truly love working, we think you will too.

GitHub is made up of people from a wide variety of backgrounds and lifestyles.embrace diversity and invite from people of all walks of life.don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences.o, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Please note that benefits vary by country.you have any questions, please don't hesitate to ask your Talent Partner.
Company
Github
Posted
06/19/2022
Location
new south wales, NSW, AU