Associate Is Specialist, Information Services

Job DescriptionExpeditors is a leader of growth in the logistics industry and has opportunities for motivated team players who have the following characteristics:
high energy level, ability to learn new ideas quickly, outstanding work ethics, well developed multitasking skills, ability to prioritize tasks, and proven customer service skills.We are looking for a highly motivated person who can thrive in a fast-paced, professional, and dynamic work environment. The successful applicant to fill this full-time position in our IS Department will be primarily responsible for tier 1 helpdesk support at the branch level, which includes software and hardware support. Good customer service and organizational skills are essential, as well as being highly self-motivated at all times. The customers for this position are our internal Expeditors staff; the ideal candidate must be able to communicate highly technical concepts to our non-technical customers.Major Duties and Responsibilities:
Hardware support for all devicesImaging of new desktops/laptops as requiredManage daily tape backups and offsite storage rotationTroubleshoot various hardware/software issuesIS Purchasing/InventoryAddress local network connectivity issuesEnsure all IS polices and procedures are followed and compliantDrive efficiency to operational processes through process improvement and solutions that drive automation and optimizationDevelop and support technical solutions that enhance operational performanceCreate specialised tools and reports that are professional, user friendly, and scalable.Ability to analyze an existing process and work in conjunction with operations to implement a technical solutionAbility to work in a cohesive environment with Regional, Corporate, and local teamsAddress any other IS related support issuesQualificationsExperience and Education:
Process improvement and data analysis skillsExperience troubleshooting computer hardware and Windows operating systemsBasic networkingPC HardwareAdvanced Microsoft Office skillsProgramming experience:
VBA, SQL is a plusPowerShell experience is a plusAble to self-teach needed programming technologiesGood communication and presentation skillsQualifications in an IT related discipline or a minimum one year current experience in IT industryAdditional InformationExpeditors offers excellent benefitsPaid Holiday, Sick Time Health benefits Employee Stock Purchase Plan Training and Personnel Development ProgramAll your information will be kept confidential according to EEO guidelines.Applicants must have either Australian Permanent Residence or NZ/Australian Citizenship
new south wales, NSW, AU