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Scrum Master

Scrum Master / Iteration Manager

Temporary opportunity Up to 24 months, with possibility of extension or Ongoing, Clerk Grade : 11/12
The package includes a base salary range of $131,094 to $151,609 plus employers contribution to superannuation and annual leave loading.
The Department of Customer Service offers flexible working arrangements and work / life balance including flexible locations, flexible start and finish times and flex days off

Who we are
The Department of Customer Service (DCS) is a service provider andregulator, focusing on delivering first-class customer service, digitaltransformation and regulatory reform to create better outcomes for the peopleof NSW.
DCS has proudly introduced many innovations in service delivery and iscontinuing to adopt contemporary tools, techniques and systems to improvecustomer outcomes and operational efficiency. DCS is currently undertaking anambitious digital transformation of government services, underpinned by theDigital Government Strategy.
We support flexible working practices with staff able to work most ofthe time remotely during this time (hybrid working).

About the Project

The Complaints, Compliance & Enforcement (CCE) Program is key toDCS vision to give the people of NSW a great customer experience when theyinteract with NSW government regulators and forms part of the overalle.Regulation strategy to create the world's easiest and secure digitalregulatory experiences.
Through this work you will make a personal contribution to ensuring thatconsumers and workers in NSW are better protected and that markets operatefairly.
You will do this by helping to build digitally enhanced compliance andenforcement solutions, integrating tools that are easy and secure for modernproactive, risk-based regulatory practices that improve outcomes for consumers,businesses and workers.

These include:

Enhanced functionality in the Service NSW My Business Profile to give businesses a consolidated view of their regulatory obligations, reducing effort for businesses to comply with their regulatory obligations
A new case management system for regulators to manage complaints, compliance inspections and programs, and investigations & enforcement more effectively and efficiently.
Ground-breaking data-dashboards which give regulators an intelligent joined-up view of regulated businesses and industries drawing on data from across state and federal government

Youll thrive in our dynamic environment if you enjoy the idea oftransforming business processes and delivering enhanced digital capabilities.Its an exciting time to join as were quickly scaling across three streams ofdelivery, where you will help shape what the digital regulatory solutionsoptions look like for whole of government in the future.
About the Role :
We are looking for an Scrum Master( Iteration Manager) to work with 1-2 product teamsto The change the way digital solutions are delivered to the citizens of NSW.
You are an enthusiastic and energetic servant leader who is able tomotivate, empower and coach teams to build a high-performance culture thatdelivers great outcomes for the CCE Program and its customers.
You will be responsible for guiding and mentoring cross-functional agileteams by facilitating ceremonies, running workshops, and supporting the team todeliver efficiently and at a sustainable pace, whilst always maintaining a viewof customer-centric outcomes.
You have Iteration Manager or Scrum Master experience within largedelivery programs with multiple teams.
Key accountabilities :

Act as a servant-leader in 1-2 product teams, guiding and coaching teams in the adoption of an agile mind-set and best practices while maintaining a strong delivery focus.
Provide ongoing training and support to product teams and stakeholders to embed Agile practices into the delivery of product and process.
Facilitation of agile meetings, ensuring that the team understands and achieves its purpose.
Ensuring that teams within your remit have a clear overall delivery plan and they deliver their commitments in line with the Programs overall goals.
Leverage metrics to identify continuous improvement opportunities and support decision making and planning, such as velocity, lead times, burn up and burn down charts, cycle times, quality reporting (e.g. bugs and defects).
Lead teams to identify and implement process improvements to improve both immediate and long-term productivity using Agile practices and tools to support optimal service delivery.
Assist the Teams to identify, raise & remove blockers/impediments to enable the smooth flow of work at sustainable pace.
Ensure dependencies across teams are managed so that the teams work is not blocked, and the team is aligned to the Program goals.
Assist with planning and communication of releases as, as required, supporting the team through the deployment process.
Develop, implement and evaluate, guides and training materials to ensure consistent application of Agile practices.

Salary Grade 11/12, with the base salary for this role startingat $131,094 base plus superannuation

Closing Date: Thursday 30th June 2022 at 9:59am

Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Our Commitment to Diversity, Inclusion& Flexibility
new south wales, NSW, AU