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Overnight Langham Service Agent
About the Company
Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.
The arrival of The Langham, Gold Coast & The Jewel Residences, managed by Langham, will usher in a new era of sophistication to Australias playground. Comprising 169 guest rooms and suites and 170 luxury residences, nestled on absolute beachfront with sweeping coastline views, The Langham, Gold Coast will be the ultimate location to relax and be inspired.
The Langham, Gold Coast will bring together modern amenities and luxuriously appointed rooms, World-class dining venues, our opulent and award-winning Chuan Spa, and superior conferencing & events facilities combined with bespoke service and resort atmosphere.
The Langham, Gold Coast will offer guests a new wave of luxury on the Gold Coast - with a focus on bespoke service and extraordinary experiences, positioning The Property as the leading luxury product in the market and beyond. We are seeking service-centric and luxury minded service professionals to join our Langham Service Centre (Call Centre) to support overnight shifts and evenings.
As our Langham Service Agen t you will be responsible for delving a high level of customer service to ensure all guest expectations are met or exceeded wherever possible. In this dynamic role, you will handle and transfer all internal and external phone calls which are received via our main switchboard.
As our Langham Service Agent you will also support our Food & Beverage Reservations & Ticketed Events Bookings, In-Room Dining orders, and direct external guests calls to the Reservations Team for Rooms Reservations.
As the first point of contact for future guests and visitors you provide a high level of service and excellent Hotel Knowledge to provide accurate and timely service over the phone to leave a lasting first impression.
Qualifications & Skills
Our Langham Service Agents will view service an art form- passionate about quality in all forms, from the product, to the service, team and delivery! To be successful in the role you will have been in a similar role in a fast-paced environment.
Other key attributes we are looking for include:
Passion for service excellence and providing superior hospitality
Superior Phone Manner
Excellent interpersonal and communication skills
Good working knowledge of IT and Systems (opera an advantage)
Tertiary Qualifications in Hotel/Hospitality/Business or similar
Australian work rights
Luxury hotel pre-opening experience highly desirable
Live fully with Langham
The Langham Hotels & Resorts offers current and future colleagues:
Benchmarked and competitive remuneration
Excellent Training Opportunities and Career Progression
Flexible Work Practices - to choose you own Journey with Langham
9 Day Fortnights / Flexible Start and Finish Times
Complimentary Meals & Laundry
6 Complimentary Hotel Nights at LHG Hotel and Resorts each year
A vast array of benefits and recognition incentives!