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Customer Service Representative Wa (Work From Home)
Fully work from home role for those that live in the metro area/CBDs of WA
Chose to work or 9 or 10 day fortnight (post 3 months)
Internal career progression
5 weeks of online full paid training
A supportive and vibrant culture
Work from home equipment provided (excluding desk/chair)
What will a normal day look like?
You will answer inbound calls from Telstra customers and will build rapport and provide outstanding customer service solutions. You will also be required to:
Navigate through multiple systems whilst maintaining customer engagement on the phone
Answer incoming calls
Confidently handle technology faults, complaints and trouble-shooting issues
This is a full time role with no flexibility. The hours are Monday - Friday between 7am - 7pm and shifts are 7.6 hours.
Fixed NBN internet connection, and appropriate working station is mandatory to be eligible for this position.
This role is subject to a police clearance and background checks.
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