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Customer Insights Analyst - Start Immediately

We are on the lookout for a remarkable Customer Insights Analyst to join our high calibre team at Super Retail Group in Brisbane QLD.
Growing your career as a Full Time Customer Insights Analyst is an incredible opportunity to develop excellent skills.
If you are strong in communication, creativity and have the right initiative for the job, then apply for the position of Customer Insights Analyst at Super Retail Group today!

An opportunity to work for one of Australia's Top 10 ASX listed retailers
Work in a positive and supportive environment
Great benefits, including discounts across all brands

About Us
Super Retail Group is one of Australasias Top 10 ASX listed retailers housing 4 iconic brands: BCF, Macpac, Rebel and Supercheap Auto. Led by our CEO & MD Anthony Heraghty (winner of the Australian Retail innovators 2021 Inspiring Retail Leader Award) our group purpose is to inspire our customers to make the most of their leisure time. With support offices in Brisbane, Sydney and Christchurch our network extends to over 670 retail stores with more than 12,000 team members across Australia, New Zealand and China.
Your Team
Our Group Customer Insights & Reporting team is responsible for the delivery of Group reporting of identifiable customers, their behaviour, and their impact on business performance. This is achieved through utilising an in-depth understanding of our brands customer reporting needs.
The successful candidate can be based in Brisbane, Sydney or Melbourne
Your Role
Reporting into the Head of Customer Insights and Reporting you will be responsible for producing comprehensive deep-dive customer performance analysis and delivering these actionable insights to key stakeholders across the brands by using impactful visualisation and presentation techniques.
Key Responsibilities
Provide regular accurate reporting on key business metrics that relate to overall business performance compared to known customers
Utilise data, research and advanced analytic techniques to form a convincing narrative and make recommendations to solve business challenges
Review, advise and train other areas of the business that are required to report on customer to facilitate standard methodologies and accuracy in output
Build and maintain effective relationships with internal and external stakeholders to achieve business priorities

About You
In addition to bring motivated by understanding customer behaviour and priding yourself on taking initiative you will have the below:
An ability to produce actionable insights (not just data), with clear articulation of findings to stakeholders
Intermediate knowledge of tools used for dashboarding (e.g. Tableau, PowerBI) as well proven experience SQL in relation to analysis (e.g Snowflake)
An understanding of research and survey best practices and methods in the direct marketing field
Well developed communication and consultation skills proven by a background spent analysing customer data at medium to large corporate enterprises

We Offer
Flexible work arrangements, hybrid set up between the office and home
Commitment to your professional development with ongoing opportunities for progression
Generous Team Member Discounts across all Super Retail Group brands
Perks Program including discounts on health and well-being, entertainment, travel and accommodation and more

Our Culture of Inclusion
As an Equal Opportunity Employer, Super Retail Group strives to create an inclusive environment for all employees. We welcome applicants from diverse backgrounds to apply to any of our vacant positions.
Interested candidates for this role should submit an up to date resume and cover letter detailing their specific skill and experience.


Company Benefits:
Excellent benefits
Advancement opportunities
Attractive package
queensland, QLD, AU