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Account Manager

Eg: 'Marketing, Melbourne', 'Mail Delivery' or 'NSW'

Account Manager

Apply now Job no: 53853863
Brand: Australia Post
Categories: Corporate Services
Work type: Permanent Full Time
State: NSW
Location: Strawberry Hills

Permanent opportunities available!
Base salary of $65,000+, 12% superannuation and sales incentives scheme
Located Australia Post Sydney offices, Cleveland St, Strawberry Hills with Hybrid home/office working arrangements.
About us
Australia Post Group (including Australia Post, StarTrack, Decipha & Securepay) is one of the most trusted brands in Australia. Employing over 30,000 people across our integrated delivery, logistics and e-Commerce network we love delivering!Through our huge range of services, we help communities stay connected, businesses reach new customers and people stay in touch.

We offer an attractive salary and benefits in an equal opportunity workforce. We encourage applications from people of all ages, including indigenous Australians and those with a disability.

We're working hard to create an inclusive workplace that reflects the diverse communities we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at ****** .

About the role
The purpose of this role is to be the single point of accountability for a portfolio of our small to medium business customers. Portfolio of approximately 250 customers. The role has end-to-end ownership of its customer accounts including relationships (customer satisfaction/NPS) and financials (revenue and sales).

What will you be doing?
Develop and implement customer-centric strategic account plans to effectively prioritise sales effort, protect existing revenue, and ensure a deliberate approach to maximising revenue growth of APs medium business accounts.
Manage account relationships by leading regularly planned sales calls with Senior Executive level stakeholders to explore pain points and ensure an excellent customer experience.
Engage with customers on key retention activities through the full lifecycle of the customer contract, including renewing existing contracts, conducting annual price reviews, and reviewing surcharge compliance.
Identify and qualify opportunities within customer accounts to cross sell multi-product and/or complex solutions, drawing on Sales and Solutions Specialists as required to build, propose and close these new business contracts.
Document all sales and account management activity in Salesforce to provide APs sales enablement functions (e.g. Sales Operations, Segment Development, etc.) with quality data to develop appropriate improvement strategies and initiatives.
You will have:
Experience in face-to-face selling of standardised B2B solutions to small and medium business customers including identifying, qualifying, proposing and closing sales opportunities.
Demonstrated experience applying portfolio management strategies for an allocation of small to medium business customers.
Strong interpersonal skills and the ability to engage confidently with internal and external stakeholders.
Demonstrated commercial acumen.
Interested? Heres what we can offer you!
Flexible work arrangements (hybrid model of working at home and in the office)
Generous sales incentive scheme
Collaborative team environment
Manage a portfolio of your own clients
Work for an iconic company!
If this role excites you, click apply now!

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The purpose of this role is to be the single point of accountability for a portfolio of our small to medium business customers. Portfolio of approximately 250 customers. The role has end-to-end ownership of its customer accounts including relationships (customer satisfaction/NPS) and financials (revenue and sales).

The purpose of this role is to be the single point of accountability for a portfolio of our small to medium business customers. Portfolio of approximately 250 customers. The role has end-to-end ownership of its customer accounts including relationships (customer satisfaction/NPS) and financials (revenue and sales).

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Posted
06/19/2022
Location
victoria, VIC, AU