Process And Systems Specialist
Process and Systems Specialist
Employer Location Perth, AU Salary Competitive Closing date Jul 16, 2022 Category Work Term Work Load Language You need to or to save a job. WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.
Reporting to the Operations Manager the Process and Systems Specialist will be responsible for developing and maintaining documented materials such as process maps, work instructions and training materials for our Operations Support and broader Operations team.
In this role you will coordinate and deliver the onboarding and induction activities and ongoing training activities for all Operations Support team members. In addition, you will develop and maintain training and supporting materials, develop and implement process maps and work instructions for Operations Support, to ensure they are maintained and deployed to the team for future training and change management.
You will also be responsible for the implementation, ongoing development and maintenance of the Consolidated Ticketing System, Zen Desk, for the Operations Support team. You will develop and maintain the routing of tasks for execution to the team, manage reports and KPIs and investigate and action outliers or issues identified either with team member performance or with the system.
Over the next 12 24 months you will also be heavily involved in a project to facilitate the transition of other Teams or Personnel into the Operations Support Team or the realignment of processes or tasks between sites and Operations Support. This will involve documenting work instructions and process maps, updating the consolidated ticketing system to support new tasks and processes, delivering and developing training material and supporting documents and assisting with the transition of tasks and processes from the transitioning team to the next team.
As we continue to transform the way we operate, the Process and Systems Specialist will assist in identifying and be responsible for implementing improvement opportunities that will simplify and streamline our processes, increase alignment and collaboration within our teams and across our business, deliver an unrivalled employee and customer experience, reducing our cost to serve and improving the financial performance of our Operations. It is expected this role will be involved in strategic discussions and initiatives.
Location: WesTrac Corporate Head Office, South Guildford plus branch and site visits will be required as part of the role.
Roster: Monday to Friday, Permanent Full Time
To be successful the following is required:
Demonstrated experience in a similar role
Relevant certificate in Training and Assessment
Relevant experience with document writing instruction manual/work instructions) and process mapping and training and development material and frameworks
Professional level of computer literacy and data entry skills
Well-developed planning, organisational and analytical skills
Effective communication skills including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly
Attention to detail and accuracy
An understanding of business fundamentals and being able to communicate these effectively
Adaptability including the ability to perform efficiently in different environments and with diverse tasks and people
Stress tolerance and the ability to maintain satisfactory work standards under pressure
Relevant experience in continuous improvement
What we offer:
$3,000 Recommend and Spend Referral bonus program
Job security with a consistent pipeline of work
Unrivalled training and development via The WesTrac Institute
Relocation assistance and Visa sponsorship transfers available for Australian-based workers
Regular career progression opportunities
Fantastic team environment and culture
Income protection Insurance
Paid parental leave
Discounts on a number of fantastic brands including Apple, JB Hi-Fi, Crown, Qantas etc
Discounted health insurance
Salary Sacrifice available for airline memberships, cars etc
If you are interested in taking your career to the next level with WesTrac click the Apply button today!
For more information please call The WesTrac Recruitment Team on 08 9377 8700 or email your Resume to
Relocation and Visa sponsorship assistance can be offered to candidates currently located in Australia only .
At WesTrac, were made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance youve always wanted. More development opportunities, with in house RTOs, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. As an industry leader and employer of choice, were Made for More.
WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
Advertised: 16 Jun 2022 W. Australia Standard Time
Applications close: 16 Jul 2022 W. Australia Standard Time