Concierge

JOB DESCRIPTION
Please note thatapplicants must be currently based in Darwin and havefull working rights. We do not offer sponsorship for this position.
About the role
Responsible for being the welcoming face of Hilton Darwin, you will deliver exceptional hospitality experiences to every guest, every time! As a Concierge you will provide information and advice for tailored for each individual guest with your knowledge of Darwin and local attractions, offer reservation services, and oversee the management of guest luggage, mail and taxi services. You will work as part of a team on a rotating shift basis, and enjoy working in a fast-paced environment. Specifically this role will involve:
Welcomingour guests and partneringcollaboratively with the hotel team
Act as a main point of contact for guests, and assist with all enquiries
Provide friendly advice and information on local attractions, restaurants and services
Maintain a sound knowledge of local events and industry trends, network with local tourist organsiations
Ensure you are up to date with VIP guest movements and hotel special events
Oversee the management of guest luggage, mail and taxi services
Ensure our Valet Parking is an exceptional experience timely, seamless and careful

Skills & Experience
Experience in a similar role
Exceptional communication skills and positive manner
Demonstrated understanding of local restaurants, attractions and events
Strong organisational skills and a passion for helping others
Available for flexible working hours according to business needs

What will it be like to work for Hilton?
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past three years we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute and in 2019 Hilton ranked #3 across all industries. You can also look forward to receiving:
Access to Go Hilton, our Team Member Travel Program
A competitive salary and benefits package
Extensive leadership and career development opportunities
Posted
06/19/2022
Location
northern territory, NT, AU