Welcome Crew Team Member

Line of Service
Internal Firm Services
Not Applicable
IFS - Internal Firm Services - Other
Management Level
Job Description & Summary

Welcome Crew Team Member - Melbourne

Melbourne Full-time

To solve important problems we need diverse talent. Our people use their creativity, authenticity and human differences to be champions of change. When people from diverse backgrounds, with different points of view, work together, we create incredible value - for our clients, our people and our society. If you dont think you quite meet all of the qualifications, wed still love to hear from you.
About Us

Life isnt simple.The challenges facing us all are complex, chewy and carry real risk. So at PwC, weve created The New Equation, a global strategy to tackle the challenges facing businesses and society. Were coming together in new, creative ways to blend our experiences and uncover new, unexpected solutions. We focus on building trust, delivering sustained outcomes and helping our clients solve their most important problems.

Todays challenges need a fresh angle. Your ingenuity, passion and experience, combined with the latest technology, can provide the answers we need. Together, we are a passionate community of solvers coming together in unexpected ways, creating new solutions for a new day.

Were in the transformation business - for our clients and our people. We're a diverse, ambitious team who hunt for imaginative ways to solve our clients' most important challenges. You'll get to work with the latest technologies, in an environment that empowers you to think differently.
In this role you will be responsible for managing reception and welcome crew services at PwC offices/sites and providing client meeting room support. This is a pivotal role to provide the first point of contact for all visitors to the firm and is crucial to the delivery of the PwC Client Experience. This role works collaboratively to manage all aspects of client and staff bookings, meetings, new and visiting staff members, audio visual (AV), events and daily catering requirements.

Were reimagining the possible, about what we can do, and how we can do it. And it all adds up to The New Equation.


Managing all Welcome Crew duties including customer service via phone, walk-ins and email

Providing one on one assistance to staff and clients, and guide/advice on suitable spaces and possible options

Assisting with enquiries, processing and confirmation of bookings
Liaising with internal and external stakeholders to ensure all requirements are in place for successful and seamless meetings or events

Ensure the smooth and seamless operation of in-house meetings / events and spaces through coordination and communication and attention to detail

Collaborate with PwC host / booker to maximise the Client Experience

Facilitate the provision of guest relations, reception and concierge services

Ensure all guests and staff receive an exceptional and professional experience in any interactions.

Communicate efficiently and effectively with all stakeholders to ensure a co-ordinated and seamless service is provided

Room refurbishment

Room set-up/clean up
Arranging moveable walls

Restocking of tea and coffee on people floors (facilities)

Room Catering

serving tea/coffee for meetings

stacking crockery/utensils in dishwasher and clearing dishwasher

tidying kitchen

Welcome Pods (Reception / Concierge)

manage all Welcome Crew duties including customer service via phone, walk-ins and email.
receive and greet guests and staff, following PwC protocols for guest arrival and escort to rooms

guest and visiting staff registration

keep guests appraised in the event of delays in meeting their contacts

Business desk

primary focus on one to one assistance / discussions with staff and clients to create an exceptional experience. Guiding / advising on suitable spaces and locations, options and possibilities. Booking meetings and events and general Welcome Crew duties


assisting with booking enquiries / verifying bookings and ensuring all details and requirements are entered and confirmed as required

communicating / consulting / liaising with internal and external parties to ensure all requirements are in place to ensure successful and seamless meetings and events
attend weekly meetings to ensure accurate communication of bookings details

General duties (including but not limited to)

administrative needs during meetings are supported where possible i.e. photocopying, phone assistance etc

maintain data integrity of systems and reference tools

identify and report maintenance issues as required

undertake reporting as required

understand PwC and its office operations and refer queries to the most appropriate team or individual

identify areas for improvement, possible solutions and escalate as appropriate and engage in change and improvement initiatives
coordinating and reconciling catering billing.

monitor and ensure the correct and proper presentation of facilities at all times

other ad hoc duties relating to room refurbishment and room catering as required from time to time


You have a demonstrated experience working in top-tier hospitality in a service centric position, and have supported events and catering, managed room bookings and created a welcoming environment at every touch point as well as a willingness to expand your current skills in these areas

You are an energetic, motivated individual that demonstrates passion for the delivery of an exceptional customer experience

You have an ability to find the solution and love to work with your colleagues to achieve it, and are comfortable working autonomously.

You are passionate about being at the forefront of change, youre ready to help our Business Services team support and enable all areas of our firm to deliver meaningful value to clients.
Youre collaborative and enjoy working in an innovative environment.

Youre a problem solver by nature and want to join a firm that values the kind of people who reimagine the possible for their clients and stakeholders.

You act with integrity and show care for the people you work with.

You have highly developed written and verbal communication skills

You demonstrate the ability to prioritize competing demands and manage logistical details for all meetings

Significant experience in managing Guest Relations and Concierge Services in a busy environment

Organisation skills gained through a role in Hospitality, EA, PA, Reception or Event management capacity

desire to build on existing knowledge of computer systems and basic AV support
ability to learn and operate technical AV equipment including initial troubleshooting or working with AV/IT team to resolve issues

ability to quickly build extensive knowledge of local amenities and surroundings

Working here carries prestige, but thats not the only benefit. We want you to be at your best here, and were focused on helping you do it, your way. Here are some of the ways we create balance between your work life and non-work life.

Flexible daily working hours - we value work-life balance

Work overseas or interstate - we know how precious time is with your family and friends

Paid study (and leave!) - well pay all the costs and give you time off to study

Dress for your day - we trust you to choose what works best for you

Yearly bonuses - get rewarded for great performance!

Health & fitness perks, like a wellness stipend and discounted memberships

Generous parental leave policy for mums, dads and foster carers
Our purpose is to solve the worlds most important problems together. Join our community of solvers, and bring your experience, passion and expertise to our world.

We believe the best work is human-led and tech-powered.. If youre keen to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

As the team experiences high volumes of applications, we appreciate your patience to allow for a timely and fair process for all.


PwC is committed to the health, safety and wellbeing of our people, as well as visitors to our offices and events.

PwC has introduced a COVID-19 Vaccination policy that requires all staff, contractors, clients and visitors to be fully vaccinated before they can access our offices, attend client sites, undertake work-related travel, or attend work-related events, subject to limited exemptions. For more information:https://www.pwc.com.au/about-us/notices/coronavirus.html

Education (if blank, degree and/or fi
victoria, VIC, AU