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Service Desk Analyst - Salaried Part Time
Service Desk Analyst - Salaried Part Time(
Salaried Part Time 20 hours per week
Unique theme park environment and great employee benefits!
Dreamworld & WhiteWater World, home to the best thrill rides and the coolest waterslides on the planet, seek to appoint aService Desk Analystto join our IT team based onsite at Dreamworld.
Reporting to the IT Infrastructure and Operations Lead, your primary function will be to support the effective operations of Dreamworld's IT network, applications and desktop/POS equipment through incident, problem, and service request management.
Our Service Desk Analyst will provide exceptional customer service, have a strong focus on customer issue resolution and be responsible for the following key duties:
Record, respond and resolve incidents and requests in a high-volume environment, within agreed SLAs
Update and maintain documentation and knowledge base articles in Confluence to allow for accurate incident resolution and efficient service desk operations
Support Ticketing, Retail, F&B POS and Admin corporate applications and hardware
Support the appropriate operation of applications across the Microsoft suite of products, including but not limited to Desktop and Server OS, Exchange and Outlook, Active Directory and Office365
Liaise effectively with wider IT team and external partners
Available for rostered support on weekends and public holidays
Skills & Experience:
Minimum 1-2 years experience providing multi-level support desirable
Sound knowledge of infrastructure, networking and IT support concepts
Related tertiary qualifications / certifications (desirable). Role would suit those currently studying IT
Experience with ITSM tools such as Cherwell and ServiceNow will be highly regarded
A clear and concise phone manner with exceptional attention to detailand a commitment to providing high availability solutions
Reliable and enthusiastic, with a strong commitment to working as part of a team
Proven ability to meet deadlines, set priorities and work on multiple tasks
Our preferred candidate will have the ability to acquire new skills incorporating a willingness to extend knowledge of industry best practices and tool sets, a thorough knowledge of Windows desktop operating systems and excellent analytical and problem-solving skills.
This role would suit someone currently studying IT and seeking experience in the field. We can offer weekday flexibility as weekend work will be required.
If you meet the above criteria and are highly motivated, dont miss out on this unique and rare opportunity, apply online now!
:Information & Communications Technology