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Service Desk Analyst - Salaried Part Time

Service Desk Analyst - Salaried Part Time(

Requisition ID

:015108)

Description

Salaried Part Time 20 hours per week

Unique theme park environment and great employee benefits!
Dreamworld & WhiteWater World, home to the best thrill rides and the coolest waterslides on the planet, seek to appoint aService Desk Analystto join our IT team based onsite at Dreamworld.

Reporting to the IT Infrastructure and Operations Lead, your primary function will be to support the effective operations of Dreamworld's IT network, applications and desktop/POS equipment through incident, problem, and service request management.
Our Service Desk Analyst will provide exceptional customer service, have a strong focus on customer issue resolution and be responsible for the following key duties:

Record, respond and resolve incidents and requests in a high-volume environment, within agreed SLAs

Update and maintain documentation and knowledge base articles in Confluence to allow for accurate incident resolution and efficient service desk operations

Support Ticketing, Retail, F&B POS and Admin corporate applications and hardware

Support the appropriate operation of applications across the Microsoft suite of products, including but not limited to Desktop and Server OS, Exchange and Outlook, Active Directory and Office365

Liaise effectively with wider IT team and external partners

Available for rostered support on weekends and public holidays
Skills & Experience:

Minimum 1-2 years experience providing multi-level support desirable

Sound knowledge of infrastructure, networking and IT support concepts

Related tertiary qualifications / certifications (desirable). Role would suit those currently studying IT

Experience with ITSM tools such as Cherwell and ServiceNow will be highly regarded

A clear and concise phone manner with exceptional attention to detailand a commitment to providing high availability solutions

Reliable and enthusiastic, with a strong commitment to working as part of a team

Proven ability to meet deadlines, set priorities and work on multiple tasks
Our preferred candidate will have the ability to acquire new skills incorporating a willingness to extend knowledge of industry best practices and tool sets, a thorough knowledge of Windows desktop operating systems and excellent analytical and problem-solving skills.

This role would suit someone currently studying IT and seeking experience in the field. We can offer weekday flexibility as weekend work will be required.

If you meet the above criteria and are highly motivated, dont miss out on this unique and rare opportunity, apply online now!

Job

:Information & Communications Technology
Posted
06/19/2022
Location
queensland, QLD, AU