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Customer Service Specialist Maryborough
You're a passionate customer service professional
We are enhancing the financial wellbeing for our customers--
Together we're delivering outstanding customer experiences
note this is a part time opportunity consisting of 5 hour shifts on Monday, and Friday, totalling 15 hours weekly.
See yourself in our team-
The Retail Bank is the public face of CommBank - in branches, on the , through videconferencing and together we deliver a seamless banking experience tour 10 million personal and small business customers.-
specifically you will:
Build a personal connection with customers through meaningful conversations---
Work with customers tuse our in-branch technology and digital banking options--
Complete Financial Health Checks tassess customers' financial needs; identify any changes--
Process applications for personal loans, credit cards and associated products--
Use tools tcapture customer feedback, take action tcorrect any service breaks and drive improvement--
We're in hearing from people whhav
A genuine passion for customers and putting their needs first
The ability thave great conversations and confidence task challenging questions
Problem solving attitude and curiosity in finding the right solutions
An open approach tlearning new things and goal oriented with the ability taccept feedback for development
Would thrive twork in a busy, commercial and driven retail environment
As part of our application process we require you tcomplete assessments or digital interviews. We'd encourage you tcomplete the assessment within 48 hours once you have submitted an application.
Don't wait, today!
The health and safety of our people, customers and communities is our one priority. This means that we require all of our employees tbe fully vaccinated against COVID-19. speak tus about this based on your individual circumstances
Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.
Our people bring their diverse backgrounds and unique perspectives tbuild a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported t ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you'll thrive. You'll be supported when faced with challenges, and empowered ttackle new opportunities. We really lve working here, and we think you will too.
We're determined tmake a real difference for Australia's first peoples. We encourage all applicants t. If you're already part of the Commonwealth Bank Group including Bankwest, you'll need t through Sidekick tsubmit a valid application. We're keen tsupport you with the step in your career.