Support Engineer Expert (SS7 & Sigtran)
Support Engineer Expert
Remotely deliver and support TOMIA’s Network Services software, evaluate live customer’s needs and be able to provide customized solutions, engage in internal planning and deployment of solutions across company interfaces.
To perform this job successfully an individual must be able to interact with TOMIA’s customers in a clear and professional manner, have excellent verbal and written communication skills, have great attention to detail, being capable technically of navigation through remote systems operating on Linux OS and comfortable performing basic SQL functions, being able to analyze debug level log of live systems.
Strong analytical, problem solving with attention to detail.
Roles and Responsibilities:
Delivery: Install, integrate and configure.
Develop processes and procedures for typical customized system applications.
Construct and execute a testing plan.
Analyze system output/operations in relation to client requirements, identify inconsistencies, and propose / implement optimal solutions.
Produce detailed feature request documents for functional enhancements and further development of core product or customization.
Perform troubleshooting, debugging, analysis on system issues, analyze complex issues with QA and R&D, open and follow up on bugs.
Customized training and optimizations
Support our customers by handling T3+ tickets opened by ticketing system, on all rounds
Bachelor’s degree in Engineering/Telecommunications/Computer Science, preferred
3+ years in the Telecommunications industry, preferred
2 years’ experience as a technical support role, with proven analytical and customer engagement
Technical/ functional skills required:
Knowledge of OS – Linux and Windows.
Knowledge of Linux shell scripting, preferred
Knowledge of Database– ORACLE, preferred
Knowledge of GSM (MAP Signaling),CAMEL, ISUP, Sigtran, SIP, SS7 – a strong advantage
Diameter Protocols (Gx, Gy) – a strong advantage
English Language proficiency, written and verbal
Written and verbal skills; excellent phone manner
Ability to effectively juggle/prioritize multiple tasks and function well within a team
Willingness to travel abroad.
Soft skills required:
Strong technical and analytical skills
Experience in problem analysis and resolution of software problems
Strong written and verbal communication skills (English)