Process Associate - Level 1


To address outstanding or assigned AR through analysis and phone calls by using available resources
Utilization of all possible tools and applications available to take account to the next level of resolution, which would result in a payment, corrected submission, appeals, patient transfer or adjustment
To report trends / patterns in denials, claim submission errors, credentialing issues and billing related road blocks to the immediate reporting manager
To meet the established SLAs (service level agreements) for production and quality
To update the outcome of the calls or analysis in a clear and coherent manner in the billing system
To utilize the P & P’s (policies and procedures) established for the process and also stay updated with changes done with the P & Ps
To improve the performance based on the feedback provided by the reporting manager / quality audit team


Awareness and adherence to all applicable organization wide policies and procedures, including but not limited to Information security, HIPAA and HR policies.
AGS Health
Chennai, TN, IN