Engineer



Description


Designation: Engineer - Enterprise Network Operations

Total Experience: 3 to 6 Years

Educational Qualification: B.E. or Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

Location: Mumbai – Goregaon East

Shift – alternate month night shift



PRE-REQUISITES


Hands-on troubleshooting experience in Enterprise LAN/WAN/Wireless environment
Experience on Managed service is mandatory.
Excellent communication skills - written as well as Verbal.
Good technical experience on Cisco/HP/Aruba Platform Network solutions
Technical hands-on experience with Infoblox and Meraki.
Added advantage to have hands-on experience on Juniper.
Technical expertise with Wireless protocols, routing protocols, MPLS, QOS and switching technology.
Basic knowledge of security technologies like IPSec, VPNs, GRE, NAT/PAT over varied platforms.


RESPONSIBILITIES


Engineers who have a passion and understanding for providing outstanding customer service. This person will be a part of a team of experts who are responsible for handling network/security support, problem management, managing network performance and proactively identifying issues before they become customer affecting. This team provides 24x7 support to its global customer base.
Remote management and monitor Network Operations
Queue Management - monitor ticket queues, ensure assignment/resolution and closure
Support NOC 24x7 for large global clients that have a distributed LAN/WAN/Wireless setup
Create MOP/SOP and plan Change Management process
Work with Telecommunication Service Providers to resolve circuit problems.
Provide Level 1 incident management support.
Join customer troubleshooting calls to work with L2/L3 engineers.
Plan and perform upgrade of firmware
Work with hardware/software vendors to resolve problems
Provide technical inputs for weekly/monthly customer service review reports
Any additional task given to the incumbent from time-to-time based on business needs.


TRAINING AND CERTIFICATION


Cisco R&S, Wireless – CCNA
Juniper - JCNIA
CMNA (Certified Meraki Networking Association)
ACSA (Aruba Certified Switching Associate)


EXPERIENCE


Minimum 3 years of progressive, relevant experience and proven capability to work in a complex network environment.


EDUCATION


Bachelor in Engineering - Computers/Electronics/Communication or related field
Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience


OTHER SKILLS


Passion to work and learn new technology
ITIL process - awareness.
Posted
06/19/2022
Location
Mumbai, MH, IN