Project Success Manager- German, Spanish, Italian, French speaker
Lucid (a Cint Group company) is a research technology platform that provides programmatic access to first-party data. With respondents in more than 100 countries, Lucid enables anyone, in any industry, to survey online audiences and get the answers they need. These answers reveal the sentiments, motivations, and behaviors of target demographics – data that can be used to build business strategies, measure the impact of digital advertising, publish research, and more. Founded in 2010, Lucid is headquartered in New Orleans, LA with offices throughout the US, Europe, and Asia.
The Project Manager is responsible for managing and overseeing online research projects (surveys) while creating and developing relationships with research clients. The position plays a critical role for the organisation as the primary client contact and is accountable for successful project execution and deliverables. The ideal candidate has experience working within the Research space.
Utilize Lucid's proprietary software to design and implement sample plans for studies, negotiating pricing and joining client-facing team members on calls with prospective and current clients.Develop a full understanding of the Market Research Industry and how Federated Sample can solve challenges using technology
Successfully run a multitude of projects concurrently while ensuring a high level of quality across all studies with little supervision
Compile and extract data from various sources (srss, PowerBI, Salesforce, Fulcrum, etc) to present to internal and external clients. Perform regular audits to ensure that operational workflow is being followed according to policy and procedure and provide feedback
Coordinate with Software Team if platform issues are identified through analysisAttend meetings and document action items when necessary. Ensure follow-up on all assigned action items
Create and distribute performance reports on a monthly, quarterly, and annual basisCollaborate with the account team, business development and resource management teams as necessary to achieve team goals
Develop strong working relationships with external client personnel, anticipating client needs and communicating with account team leadership
Manage stakeholder expectations, project plans and communications, and provide status updates as needed to continuously move forward in the service delivery process
Identify strategies for automating and implementing efficient work management processes
Ensure validity by investigating all data and reports obtained. Research outliers and initiate corrective action to address the issue. Continue follow-up and escalation until resolved
Communicate analysis results and supporting data to management and clients
Minimum 3+ years work experience in online market research required with proven ability to manage multiple projects and clients under tight deadlines
Experience with Programmatic Sampling
Proficient in Excel and advanced formulas & features such as Pivot Tables
Ability to lead and provide direction when working in teams
Excellent written and verbal communication skills
Strong work ethic with self-motivated mindset and drive to achieve goals
Detail oriented, self-starter who is eager to learn new skills and conceptsAn innate sense of accountability
Business/Economics/Statistics/Marketing/Market Research degreeMBA
Experience in Account Management or managing a designated group of clients
Market Research coursework
Microsoft Excel certification
Ability to successfully multitask and organize complex projects
Strong analytical and mathematical capabilities
Lucid's Hiring Commitment
We understand that many candidates may not be perfectly qualified for a job posting. Experience comes in different forms; many skills are transferable – and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a dynamic, collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is near the desired qualifications.
We also know that diversity of background and thought can enhance problem-solving and encourage more creative thinking, which is why we're dedicated to adding new perspectives to the team.
At Lucid we foster a collaborative and inspiring workplace. We pride ourselves in doing this by recruiting, hiring and retaining diverse, passionate, and forward-thinking talent. Lucid is committed to and encourages an inclusive environment and we are dedicated to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
More about Cint
Cint is a global software leader in digital insights gathering. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale. Cint has the world’s largest consumer network for digital survey-based research, made up of over 155 million engaged respondents across more than 130 countries.
Over 2,900 insights-driven companies - including SurveyMonkey, Zappi, Kantar and GfK - use Cint to accelerate how they gather consumer insights and supercharge business growth. Cint Group AB (publ), listed on Nasdaq Stockholm, has a rapidly growing team across 14 global offices, including Stockholm, London, New York, Singapore, Tokyo and Sydney. (www.cint.com)