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Assistant Front Office Manager

Job Description Job Responsibilities
Assist the Front Office Manager, in order to provide the highest level of comfort and hospitality to all guests. Achieve total guest satisfaction by providing service, which is the best in class, and maximize organizational profitability through effective utilization of all resources.
Job Description

Managerial

Assist the Front Office Manager in forecasting trends in occupancy, budget for room sales, average rate and other revenue.
Staffing and Scheduling of the department and allocation of duties.
Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
Facilitate learning and development for all the team members of the department.
Performance Appraisal/ Management of the staff in the department.


Operational
 
Assist the Front Office Manager in developing and implementing strategies for optimization of sale of rooms inventory and maximization of Average room rate.
Check the daily arrival list and VIP arrivals and block rooms accordingly.
Deal with various tour operators, travel agents and negotiate rates with them
Conduct training programmes on hotel information, rates and product features for the department staff.
Conduct daily briefing of the staff and address guest complaints, compliments and suggestions.
Monitor daily performance and manage revenue through revenue and yield management techniques.
Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.
Manage the Guest History System and effectively use the guest profiles
Review the monthly business reports and analyze market and occupancy trends
Monitor the business of competition hotels in terms of new accounts and rates.
Ensure that all the operational standards set for all the equipments & processes are followed.
Work in association with the Exec Housekeeper for effective rooms management.
Work closely with the Sales and Marketing department in the area of promotions, special packages, corporate discounts, new accounts etc.
Maintain regular contact with corporate and individual customers, and build strong relationships with them.
Stay informed about local, national and international best practices/trends in accommodations management.
Job Requirements
Assist the Front Office Manager, in order to provide the highest level of comfort and hospitality to all guests. Achieve total guest satisfaction by providing service, which is the best in class, and maximize organizational profitability through effective utilization of all resources.
Job Description
Managerial

Assist the Front Office Manager in forecasting trends in occupancy, budget for room sales, average rate and other revenue.
Staffing and Scheduling of the department and allocation of duties.
Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
Facilitate learning and development for all the team members of the department.
Performance Appraisal/ Management of the staff in the department.

Operational

Assist the Front Office Manager in developing and implementing strategies for optimization of sale of rooms inventory and maximization of Average room rate.
Check the daily arrival list and VIP arrivals and block rooms accordingly.
Deal with various tour operators, travel agents and negotiate rates with them
Conduct training programmes on hotel information, rates and product features for the department staff.
Conduct daily briefing of the staff and address guest complaints, compliments and suggestions.
Monitor daily performance and manage revenue through revenue and yield management techniques.
Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.
Manage the Guest History System and effectively use the guest profiles
Review the monthly business reports and analyze market and occupancy trends
Monitor the business of competition hotels in terms of new accounts and rates.
Ensure that all the operational standards set for all the equipments & processes are followed.
Work in association with the Exec Housekeeper for effective rooms management.
Work closely with the Sales and Marketing department in the area of promotions, special packages, corporate discounts, new accounts etc.
Maintain regular contact with corporate and individual customers, and build strong relationships with them.
Stay informed about local, national and international best practices/trends in accommodations management.
Posted
06/19/2022
Location
Mumbai, MH, IN