Main purpose of job: To ensure growth of the Road Transport Brokerage through, key account management, development of routes, new business sales & development, support of sales & operations staff to achieve their objectives
Key Result Areas:
Understanding that the job function is to serve the customer as well as fellow employees with respect, understanding and commitment to achieve service excellence
Responding courteously and immediately to customer queries and requests
Ensuring that the quality of service that is being rendered is of the highest standard at all times and to appreciate that work of a substandard quality is unacceptable
Realising that the customer’s support is what ensures the continued existence of the company and hence, this impacts directly on the continued employment
Ensuring that every effort is made to educate oneself in all facets of the business by observing operational procedures and seeking answers to all the questions from all available sources
Ensuring that honesty and integrity in all dealings with customers and colleagues is maintained
Ensuring that assurance and commitments to customers is kept
Customer Service & Key Account Management
In depth understanding of transport rates & cargoes moving in SA & SADC countries
Quotations & competitive Transport solutions
New Business sales
Research into cargoes moving
Ongoing assistance to Operations & Sales staff to ensure we secure new business
Full understanding of Customs / SARS regulations
Ensure New Debtor Accounts are opened according to procedure.
Ensure that All business is quoted using the quotation templates provided
Understand the customers risk & insurance requirements & quote accordingly
Assist with collection of outstanding payments from customers if/when required
Strong transporter/supplier relationships to ensure best possible solutions
Ensure that all transporters have been through the vetting procedure. Only a GM Transport or the MD of the company can sign off approval of a new transporter.
Ensure the Sales database is kept up to date & maintained
To apply immediately for this position click here: http://www.unique.co.za/candidate_registration_1.aspx?JobID=66726&referrer=Unique
BCom: Logistics Management, Supply Chain Management or relevant qualification
Minimum 3 years’ experience working in the freight / logistics industry.
A good working knowledge of road transport procedures.
High level of computer literacy in MS Office Suite High level of numeracy
Excellent communication oral and verbal Excellent interpersonal skills
Ability to organize, plan and prioritize Ability to work under pressure
Ability to manage Admin
Ability to work to strict deadlines
Ability to deal with customers
Ability to process information
Attributes : Excellent team player Self-motivated, persistent and results driven Hardworking, flexible and honest Must be committed and confident Must be self-motivated High level of attention to detail
BCom: Logistics Management, Supply Chain Management or relevant
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