CX eLearning Specialist

CX eLearning Specialist

Come join NowSecure on our mission to save the world from unsafe mobile apps!

NowSecure provides automated security and privacy solutions purpose-built for mobile apps. Simply put, we work with companies to make sure mobile apps are secure, without slowing down development and innovation. We are actively seeking a CX eLearning Specialist, based out of our Tysons, VA office or remotely anywhere in the United States. In this new role, you will help manage our learning management system for NowSecure Academy (https://academy.nowsecure.com) and manage project planning, execution, and tracking of content projects for our site.

The eLearning Specialist will make a huge contribution by creating, building, and updating courses, groups, and users in the LMS. You will need a solid background in learning management systems, eLearning, and training course content. Bonus points if you have worked in cybersecurity or have a mobile background!

We are looking for a lifelong learner who loves tech and has a talent for educating and enabling others. If you are someone who is looking for an exciting opportunity to jump in right away and work with several departments to build and scale NowSecure Academy, we are looking forward to meeting with you!

The Role

• Responsible for the management and coordination of all learning management system (LMS) content projects
• Responsible for the administration of our Skilljar dashboard, managing access, and responding to requests
• Plan, organize, develop, and publish content to LMS
• Manage content project planning, content, approvals, and timelines
• Collaborate with security analysts, researchers, product managers, and support team to identify new opportunities for LMS content and update existing content
• Collaborate with marketing on communication initiatives and with cross-promotion on social media channels
• Partner with video vendor to outsource videos for editing
• Responsible for monthly maintenance responsibilities
• Document and update LMS management processes
• Report on monthly analytics and identify areas of high content interest and areas that need improvement
• Identify new opportunities for content ideas and identify areas where there are gaps
• Stay up to date with current market trends for content
• Advocate for learning and training

Job Requirements

• Bachelors degree
• 3+ years of experience with LMS features, provisioning, and content management
• 3+ years experience in managing training content projects
• Solid understanding of teaching methodologies that can be translated into eLearning courses
• Strong organizational and project management skills
• Strong communication skills
• Ability to solve complex problems

Bonus

• Background in cyber security, mobile, or education
• Familiar with G-Suite
• Familiar with Atlassian (Confluence and Jira)

Department: Services

Location: Remote/Washington, DC Metro Area

Supervisor: Director, Customer Experience

Supervision Exercised: None

Travel Requirements: 10-20% for normal business needs (when comfortable to travel)

What we offer:

• Competitive Salary and incentive pay
• Equity
• Comprehensive Medical/Dental/Vision coverage
• Flexible spending accounts for Medical, Childcare, and Transportation
• Company-paid STD, LTD, and Life
• 401K Plan with Company Match
• Unlimited PTO

Do you want to love where you work?

Amazing Tech: NowSecure delivers the most advanced mobile app security testing technology on the planet designed by the world's most advanced security researchers and top engineering talent.

Top Customers: The world's most skilled and demanding security teams depend on NowSecure.

Great Team: Smart, driven people powered by craftsmanship, leadership, and teamwork at the core.

Get Things Done: At NowSecure, we move fast and with the purpose to ensure our customers are always protected on mobile.

Environmental Conditions

Work Environment - Normal office environment and/or home office workspace. Generally, similar environment when visiting Company's customer offices.

Strength Guidelines - Employee will be expected to lift, move and carry 10-15 lbs in the normal scope of work.

Motion Parameters - Employee will be expected to sit for long periods with the option to stand or walk (stretch). Employee may need to bend or squat when picking up items from the floor. Employee must have the ability to type on a computer keyboard.

Vision and Hearing Requirements - Employee must be able to see a computer screen and read internal and external reports and summaries. There is a normal amount of background noise in the office environment. Employee must be able to see and hear video conferencing tools.

Emotional Demands - Employee must be able to understand, react and respond to quick decisions, must be able to read and write with a high level of grammar skills including the ability to read, understand and interpret technical information and data. On occasion, the employee may have to speak publicly in company meetings and/or company-led presentations, training, and seminars.

Information Security Responsibilities

• Employee must follow all applicable policies in the Information Security Handbook, Master Information Security Policy and sub-policies, standards, and procedures that are generally available to the employee.
• Employee must maintain the security of login credentials and information assets, and follow the Data Classification policy regarding labelling and handling of Company data.
• Employee must report any security incidents pursuant to the Incident Response policy
• Employee must support information risk assessments, internal and external information security audit functions
• Employee must complete security training during the on-boarding process as well as annually when arranged by the Company; and, maintain any certifications as required