Service Engineer – for Molnlyckye Health Care (Service Contract)

Service Engineer – for Molnlyckye Health Care (Service Contract)

Veolia group aims to be the benchmark company for ecological transformation. With nearly 179,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2020, the Veolia group supplied 95 million people with drinking water and 62 million people with wastewater service, produced nearly 43 million megawatt hours of energy and treated 47 million metric tons of waste.

Veolia Water Technologies invents water treatment technologies for the Veolia Group, a world leader in optimized resource management. Present in 120 countries with more than 7500 employees, our employees provide technological solutions and associated services in order to preserve and optimize the resource. Our offer covers all aspects of water treatment, from digital equipment management solutions to evaporation and crystallization processes, including sludge treatment and its transformation into energy, not to mention our cutting-edge desalination solutions, production of ultra-pure water and mobile treatment units. Veolia Water Technologies recorded consolidated revenue of €1.6 billion in 2020.

Job Description
Representing VWT Service & Operations Dept. to provide service at customer site. These include but not limited to:
To communicate effectively & maintain good relationship with customers.

Technical advice, preparing reports & required documentation, system monitoring and maintenance, troubleshooting, piping & repairing job.

To plan & arrange resources for manpower (subordinate & contractor ), tools, materials & schedule to carry out job task assigned.

To identify sales opportunities.

To be responsible to ensure subordinate follow company & customer safety rules & requirement.

To assign own self or one of the staff to be H&S representative.

To clearly define all the PPE required during work at site / treatment plant.

To ensure all VWT staff and sub-contractor who works in the treatment plant wear PPE at all time.

To report any safety incident to management immediately.

To be responsible to ensure the service team provide proper service to customer according to Service Contract Agreement

To read & understand all the content, scope of supply, obligations in the contract.

To ensure meeting the required KPI and/or standards.

To report to Plant Manager immediately in case that the team is not meeting the KPI and/or standards.

To manage subordinate in the plant

To ensure subordinate follow company & customer rules & practices.

To follow VWT “Service Operations Golden Rules” as a basic code of practice for the team.

To lead & manage subordinate to perform necessary job task effectively (meeting quality, agreed time line & within budgeted cost).

To ensure good & effective communication among the team.

To arrange internal group meeting timely (according to agreed date line with Superior).

To ensure system operate in good conditions

To ensure all data/info recorded in the monitoring checklist accordingly & timely.

To prepare Preventive Maintenance (PM) planning & execution.

To analyzing all data collected in the monitoring checklist.

To carry out daily job task planning.

To ensure good housekeeping.

To advise customer for parts, plant or system improvement and the best practices.

Fast respond in troubleshoot system abnormality or arrange vendor to troubleshoot system.

To report & advice customer on system abnormality

To inform & advise customer for parts, plant or system abnormality and suggest actions or the best practices to customer.

To prepare Service /System Performance Report to customer & arrange meeting with customer

To submit the report timely (according to agreed date line) to customer.

To call meeting (according to agreed date line) to discuss on report, AR & issue arise (if required).

To ensure Job order / work order completed with Service Report & necessary document.

To carry out “On Job Training” to technician at side and when necessary.

To carry out task assigned by superior / HOD as and when required.


Certified as competent person CePIETSO (PCP) by DOE is an advantage

Min 2 years experiences in IETS treatment industry

Able to carry out Jar Test independently

Able to prepare full set of report or necessary document with minimum guidance

Able to work with related party to troubleshooting system with minimum guidance / independently

Able to lead, plan, coordinate for job assigned

Additional Information

Good leadership

Good interpersonal & communication skills


Fast learner

Take own initiative to suggest for improvement or over come problem occurred

Able to work & perform in a demanding / pressurized working environment

Willing to work & respond in abnormal working hour

24 hours on call

Work Location: Base in MHC KH Plant ( Kulim Hi-Tech Park )

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

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Group overviewAround the globe, Veolia helps cities and industries to manage, optimise and make the most of their resources. The compan...
Kulim, 02, MY